Crystal Rakoci
Tucson,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Short Term Accomplishments
09.2021 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
911 Dispatcher/ Call Taker
American Medical Response
06.2022 - 03.2023
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Managed high-stress emergency calls with precision and composure, contributing to a high success rate in crisis response.
- Acted as a liaison between callers and emergency services, relaying critical information accurately.
Admission Counselor
Southern New Hampshire University
02.2020 - 09.2021
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
Call Receive Senior/ Customer Service Representative
AAA NCNU
02.2017 - 09.2019
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Mentored junior team members, contributing to their professional development and overall team success.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Trained new personnel regarding company operations, policies and services.
Banquet Server
Party Staff
04.2016 - 09.2017
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
Server
Brookdale Senior Living
04.2016 - 01.2017
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Hotel Congress
06.2012 - 09.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Diploma -
American School of Correspondence
Lansing, Illinois10-1997
Skills
- Positive team builder
- Interpersonal skills
- Effective communication
- Outstanding communication skills
- Listening skills
- Conflict resolution
- Organizational skills
- Collaborative work
- Cooperative work
- Prioritization
- Adaptability
- Assertiveness
References
AVAILABLE UPON REQUEST
Certification
- CPR/AED Certification
Timeline
911 Dispatcher/ Call Taker
American Medical Response
06.2022 - 03.2023
Customer Service Representative
Short Term Accomplishments
09.2021 - 11.2024
Admission Counselor
Southern New Hampshire University
02.2020 - 09.2021
Call Receive Senior/ Customer Service Representative
AAA NCNU
02.2017 - 09.2019
Banquet Server
Party Staff
04.2016 - 09.2017
Server
Brookdale Senior Living
04.2016 - 01.2017
Server
Hotel Congress
06.2012 - 09.2013
- CPR/AED Certification
Diploma -
American School of Correspondence
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