Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Ramirez

Corpus Christi,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Medical Records Clerk/Case Management Assistant

Bandas Law Firm
08.2023 - 07.2024
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Processed medical and billing records requests from outside providers according to facility, state, and federal law.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Managed high-volume workload while maintaining strict attention to detail on every task.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled cases such motor vehicle accidents and slip and falls.
  • Interviewed clients to obtain information relevant to cases.
  • Enhanced client satisfaction by effectively managing personal injury cases and providing regular updates on case progress.
  • Developed strong relationships with medical providers, streamlining record requests and expediting treatment information for cases.
  • Reduced errors in medical and billing records by meticulously proofreading documents for accuracy before sending to demand.

Receptionist/Legal Assistant

The Anthony Law Firm
01.2020 - 01.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Assisted with preparation of meetings and depositions.
  • Produced and filed various legal documents and electronically preserved updated case record system.
  • Developed and maintained positive relationships with clients and colleagues.
  • Provided clerical support to company employees by copying, faxing, scanning and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained mail log for records and security purposes.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Requested Medical and Billing Records via Affidavits

Medical Office Specialist

Radiology Associates
04.2015 - 06.2017
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments for radiology exams.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Registered patients and completed associated paperwork for accurate records.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Confirmed appointments, collected copays, coinsurance's and verified medical insurances.
  • Open and close facility making sure end of day tickets were correct and cash is balanced.

Education

High School Diploma -

Calallen High School
Corpus Christi, TX
05.2001

Skills

  • Correspondence
  • Document Preparation
  • Case Management
  • Client Service and Support
  • Order and Request Filing
  • Court Document Filing
  • Administrative Support
  • MS Office Proficiency
  • Affidavit Preparation
  • File Organization
  • Critical Thinking
  • EMR Systems
  • HIPAA Guidelines
  • Medical Records Management
  • Filevine
  • Typing (40 wpm) and Filing
  • Telephone Etiquette
  • Client appointment scheduling
  • Teamwork and Collaboration
  • Organization and Time Management

Timeline

Medical Records Clerk/Case Management Assistant

Bandas Law Firm
08.2023 - 07.2024

Receptionist/Legal Assistant

The Anthony Law Firm
01.2020 - 01.2023

Medical Office Specialist

Radiology Associates
04.2015 - 06.2017

High School Diploma -

Calallen High School

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Crystal Ramirez