Motivated and customer-oriented professional with a strong background in communications, restaurant operations, and extensive experience as an Apple Genius in the retail sector. Seeking new opportunities to utilize my diverse skill set and passion to help people in a dynamic work environment.
Overview
19
19
years of professional experience
Work History
Apple Genius Technician
Apple
04.2017 - Current
Provide exceptional technical support and trouble shooting to Apple customers, resolving hardware and software issues in a timely and efficient manner.
Conduct training sessions and workshops to educate customers on Apple products and services, enhancing their overall experiences and satisfactions.
Collaborate with cross-fuctional teams to identify and implement process improvements, resulting in streamlined operations and improved customer services
Recognized for consistently meeting or exceeding performance targets and receiving positive customer feedback.
Bartender/Server/Supervisor
Numerous High-End Naples Restaurants
01.2005 - 03.2020
Demonstrated excellence in providing top-notch service to high-end clientele, ensuring an exceptional dining experience.
Effectively managed front-of-house operations, including reservations, seating arrangements, and customer inquiries, maintaining a high level of professionalism and attention to detail.
Collaborated closely with kitchen staff and management to ensure smooth and effective restaurant operations.
Developed strong multitasking and problem-solving skills while working in a fast-paced environment.
Self-motivated, with a strong sense of personal responsibility.
Education
Associate of Arts - Communications
Edison State College
Naples, FL
01.2008
High School Diploma -
Abingdon Senior High
Abindgon, IL
01.2000
Skills
Technical proficiency in all Apple products
Excellent Customer service and interpersonal skills, with proven ability to effectively communicate complex information to diverse audiences
Strong problem-solving and troubleshooting abilities, with a keen attention to detail
Exceptional organizational and time management skills, ensuring effective task completion
Ability to thrive in a fast-paced and high-pressure environment, maintaining composure and professionalism and mending customer relationships
Outstanding teamwork and collaboration skills, working effectively with diverse team members to achieve common goals