CRYSTAL RAMOS
Brooklyn
Summary
As a civil servant with seven years of experience, I have held both administrative and quality assurance roles. I am skilled at analyzing trends and implementing data-driven changes to effectively enhance program performance and outcomes. Additionally, I have experience managing and coordinating logistics with stakeholders. I am seeking a position that will allow me to continue strengthening policy practice within the public sector.
Overview
9
9
years of professional experience
Work History
Quality Assurance Specialist
Administration for Children’s Services
01.2022 - Current
- Provide technical support to CPS workers regarding placement in the placement module(Connections)
- Actively creating tracking systems to monitor the placement module
- Create monthly reports for leadership
- Document CPS/CFS efforts regarding Placement
- Develop training tools for staff
- Facilitate training regarding the ongoing process of the placement module
- Provide real-time resolution for cases pending in the module
- Collaborate with DOE and CPS on demographic collections
- Process move matrix request and update org charts
- Perform special process as needed
OQI Coordinator
Administration for Children's Services
01.2018 - 01.2022
- Managed Assistant Commissioner, Executive Director, and Directors calendars
- Facilitated quarterly staff meetings for four units
- Coordinated travel logistics between boroughs with citywide agencies
- Created templates and google forms as needed for the program
- Worked collaboratively with multiple stakeholders to ensure weekly ChildStat Coordination
- Created and maintained tracking systems for ChildStat and Fatality Review cases, including assigned borough/zone and provider agency and completion of assignments
- Served as a liaison with other internal and external administrative staff, including within payroll, personnel and facilities as well as external stakeholders
- Prepared reports, agendas, and PowerPoint presentations for meetings
- Tracked and submitted supply orders for the unit
- Prepared move matrix, organizational charts
- Registered staff for training and events in accordance with individualized developmental plans
- Liased with vendors in coordinating special events, including ordering food coordinating with IT and securing meeting space
- Participated in special projects and requests needed and determined by leadership
Program Assistant
FAMILY SERVICES NETWORK OF NEW YORK
01.2016 - 01.2018
- Managed day-to-day operations of the community-based program that provides comprehensive health and human services
- Prepared and modify documents, including correspondence, reports, drafts, memos, and emails, and evaluate program changes
- Managed Directors Outlook Calendar
- Represented Director by attending off-site meetings and making recommendations on program planning and policies
- Supervised staff schedules and coverages
- Provided training to all staff on Access Database
- Organized and maintain hard copy and electronic files
- Recorded, compiled, transcribed and distributed monthly minutes of stakeholder's meetings
- Maintained supplies and inventory by checking stock to determine inventory level; placing and expediting orders for supplies
- Created brochures and databases for special projects as needed
- Processed Monthly billing and reports necessary for program funding
- Verified insurance eligibility for clients to access services
- Ensured equipment operation by completing preventive maintenance requirements/and calling for repairs
- Maintained a high level of discretion and confidentiality in all aspects of the program's children and families serviced
- Contributed to team effort by accomplishing additional tasks as needed
Education
Bachelors of Science - Human Services and Community Justice, Public Admnistration
John Jay Community College
Skills
- Detail-oriented
- Quality assurance
- Analytical thinking
- Problem-solving skills
- Documentation and reporting
- Data capture and analysis
- Schedule & calendar planning
- Excel spreadsheets
- Project management
- Microsoft office
Languages
Spanish
Native or Bilingual
Timeline
Quality Assurance Specialist
Administration for Children’s Services
01.2022 - Current
OQI Coordinator
Administration for Children's Services
01.2018 - 01.2022
Program Assistant
FAMILY SERVICES NETWORK OF NEW YORK
01.2016 - 01.2018
Bachelors of Science - Human Services and Community Justice, Public Admnistration
John Jay Community College
Similar Profiles
Eucharia AdanikeEucharia Adanike
Child Protective Specialist at Administration for Children’s ServicesChild Protective Specialist at Administration for Children’s Services
EUGENE BROBBEYEUGENE BROBBEY
Youth Development Specialist at Administration for Children’s ServicesYouth Development Specialist at Administration for Children’s Services
CONDESHIA N. JACKSONCONDESHIA N. JACKSON
Community Coordinator at Administration For Children’s ServicesCommunity Coordinator at Administration For Children’s Services
Anvar PrimovAnvar Primov
Java Backend Engineer / Developer at Cambridge Unit SamarkandJava Backend Engineer / Developer at Cambridge Unit Samarkand
Tiyona WhitfieldTiyona Whitfield
Home Health Aide at A-Plus hhcHome Health Aide at A-Plus hhc