Crystal Ramos
Minneapolis ,MN
Summary
Customer-focused and highly reliable professional transitioning from Target Security into a remote Customer Service role. Proven expertise in high-stakes conflict resolution, meticulous incident documentation, and the consistent enforcement of company policy through clear and persuasive communication. Eager to leverage exceptional observational skills and a calm demeanor under pressure to deliver outstanding virtual support and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assets Protection Team Leader
Target
Dinkytown
05.2023 - Current
- Lead and mentor a team, coordinating schedules and ensuring smooth daily operations. Manage sensitive situations with discretion and professionalism.
- Document incidents and maintain accurate records for compliance and reporting. Collaborate with management to improve workflow and operational efficiency.
Assets Protection Specialist
Target
Nicollet Mall
12.2020 - 05.2023
- Trained and onboarded new team members, promoting effective teamwork and adherence to policies.
- Handled multiple tasks simultaneously while maintaining attention to detail in documentation and reporting.
- Interacted with diverse individuals, resolving issues professionally, and maintaining a welcoming environment.
- Collaborated with law enforcement and management to investigate incidents and provide detailed reports.
Target Security Specialist
Target
Nicollet Mall
12.2018 - 12.2020
- Trained in handling sensitive situations and crisis scenarios in order to provide frontline support to maintain a safe, organized environment for staff and customers.
- Provided accurate incident reports to aid management during investigations.
- Enhanced skills in communication, problem-solving, and interpersonal interactions.
Education
High School Diploma -
Thomas Edison Highschool
Minneapolis, MNSkills
- Customer Service & Communication
- Conflict Resolution & De-escalation
- Administrative Skills Basic Computer
- Proficiency Multitasking & Organization
- Confidentiality & Data Privacy
Certification
- CPR, American Red Cross, July 2025
Languages
Spanish
Native or Bilingual
Timeline
Assets Protection Team Leader
Target
05.2023 - Current
Assets Protection Specialist
Target
12.2020 - 05.2023
Target Security Specialist
Target
12.2018 - 12.2020
High School Diploma -
Thomas Edison Highschool