Crystal Rawls

As one of the largest pet resorts in Houston, TX, Red Bluff Pet Resort serves the community with a wide variety of services for pets and pet parents, including Grooming, Boarding, Daycare, Training, and their very own dog socialization program.

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Medical liaison for pet wellness and emergency management.
• Formulated policies and procedures to streamline operations.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Facilitated smooth collaboration between departments through clear communication channels.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Directed initiatives to improve work environment, company culture, or overall business strategy.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Handled problematic customers and clients to assist and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
• Maintained payroll, benefits, and schedules for employees in various locations.
• Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
• As a certified Pet Tech CPR & First Aid Instructor, I have successfully certified over 50 staff members in Pet CPR and First Aid.
• Managed event logistics and operations, and implemented creative event concepts and themes.

Lazy Dog Crazy Dog is a high-capacity dog daycare and boarding facility nestled in the outskirts of Seattle, WA. Our primary focus was ensuring a safe and enriching social environment for all canine demographics. Staff regularly maintained 50-70 pack members daily.

• Maintained a safe and structured environment for dogs, ensuring their physical and mental wellbeing.
• Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
• Managed up to 70 dogs of varying breeds and sizes, providing attentive care. Fostered a safe and stimulating environment for dogs, significantly reducing stress-induced behaviors.
• Utilized effective problem-solving skills to defuse and resolve canine behavioral issues.
• Conducted thorough evaluations of each animal's temperament and behavior before handling them.
• Educated fellow handlers on best practices related to care, nutrition, grooming, health checks, and obedience training.
• Delivered exceptional customer service by addressing client concerns promptly, maintaining a high level of satisfaction with our services.
• Conducted regular evaluations of handler performance, identifying areas of improvement, and offering constructive feedback.
• Implemented emergency protocols as necessary to ensure the safety of both dogs and handlers during critical situations.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.

Located at Yokota Air Force Base in Japan, Yokota Pet Care Center was the quarantine hub for all pets entering and leaving the country in the Tokyo division. It is also home to the Air Force Base's only boarding facility and adoption center, where we served over 14,000 Airmen, their families, and Japanese nationals.

• Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
• Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
• Fed and watered animals to provide necessary nutrients and keep pets healthy.
• Administered medications to animals in treatment and documented changes in condition.
• Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
• Maintained equipment and facility to keep animal care environment and tools in good working order.
• Organized fundraising events, raising resources for shelter operations and animal care.
• Supported animal adoptions, matching pets with suitable families for successful rehoming.
• Maintained detailed records of animal care, treatments, and progress, contributing to effective health management.
• Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
• Managed inventory of animal care supplies, ensuring availability of necessary items without overstocking.
• Handled a variety of different species safely and confidently during routine care tasks, such as feeding, grooming, medication administration, and enclosure maintenance.
• Contributed to community outreach programs, educating public on responsible pet ownership and care.
• Recruited and trained new hires in compliance with the company's policies and procedures.
• Managed event logistics and operations, and implemented creative event concepts and themes.