Crystal Rawson
Portland,OR
Summary
Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving. Consistently enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. A team member or team leader who's detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Unique management style focused on encouraging, motivating, and building strong team members. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Gardener
Little Herb Farm
05.2023 - Current
- Educated clients on proper plant care techniques, ensuring long-term success of their gardens.
- Consistently met market demands by efficiently managing crop rotations, harvesting, and sales operations.
- Stayed informed of industry trends, research findings, and best practices through participation in conferences, workshops, and networking events to continuously improve market gardening operations.
- Fostered community engagement by hosting educational workshops on topics such as sustainable gardening practices or cooking with fresh ingredients.
- Managed greenhouse operations for seed propagation, transplant production, and climate-controlled growing environments resulting in earlier harvests.
Bartender
McMenamins Edgefield Small Bars
04.2021 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Server
Humble Pig
03.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Associate of Arts - Accounting And Business Management
Mt. Hood Community College
Gresham, OR06.2019
Skills
- Time Management
- Team Collaboration
- Inventory management
- Customer service and assistance
- Workload management
- Project management
Timeline
Gardener
Little Herb Farm
05.2023 - Current
Bartender
McMenamins Edgefield Small Bars
04.2021 - 04.2023
Server
Humble Pig
03.2019 - 03.2020
Associate of Arts - Accounting And Business Management
Mt. Hood Community College
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