Crystal R. Craig
Marshville,NC
Summary
Experienced with leading clinical teams and managing patient care. Utilizes effective communication and strategic planning to drive healthcare improvements. Track record of implementing successful initiatives and fostering collaboration among team members.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Assistant EMT Instructor
South Piedmont Community College
12.2022 - Current
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Encouraged student-led initiatives and clubs, promoting leadership skills and extracurricular engagement.
- Conducted regular assessment tests to monitor student progress and adjust teaching strategies accordingly.
- Advocated for inclusion of mental health education in curriculum, supporting student well-being.
- Cultivated culture of critical thinking and inquiry, preparing students for real-world problem-solving.
- Fostered positive learning environment, encouraging students to express their ideas and questions freely.
NREMT-B, EMT-P
AH MSKI Event Medicine
06.2021 - Current
- Demonstrated adaptability in the dynamic EMS environment by effectively managing multiple tasks simultaneously while remaining focused on patient care priorities.
- Increased patient satisfaction by demonstrating empathy, active listening, and effective communication techniques.
- Contributed to a high standard of care by maintaining up-to-date certifications and training in emergency medical services.
- Provided life-saving interventions such as advanced airway management, medication administration, and cardiac monitoring during critical emergencies.
- Collaborated with dispatchers to ensure efficient response times for emergency calls.
- Improved patient care by providing timely and accurate pre-hospital assessments and interventions.
- Enhanced team efficiency by effectively communicating with fellow EMTs, paramedics, and other healthcare professionals.
- Ensured patient safety during transport by adhering to strict protocols and guidelines.
- Demonstrated strong decision-making skills while prioritizing tasks in high-pressure situations.
- Supported quality improvement initiatives within the organization through regular participation in case reviews and continuing education opportunities.
- Ensured compliance with state regulations by consistently following established treatment protocols.
- Maintained detailed documentation of patient assessments, treatments provided, and transportation information for each call attended to.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Responded to emergency calls to provide immediate and life-saving medical care.
- Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
- Administered first-aid treatment to reduce pain and minimize risk of complications.
- Took patient health histories and asked questions to determine cause of illness or injury.
- Inspected equipment and resolved deficiencies prior to in-service operations.
- Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments.
- Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
- Liaised with police, fire department and other emergency responders to manage emergency scenes.
- Provided CPR and used automated external defibrillators (AEDs) to revive patients in cardiac arrest.
- Placed patients on backboards or stretchers to safely load into ambulance.
Clinical Lead, Certified Medical Assistant, Clinical
AH MSKI Orthopedics Union
11.2013 - Current
- Certify employees with BLS
- Served as a key liaison between patients, families, and healthcare providers to ensure seamless communication and appropriate care planning.
- Enhanced team performance by providing regular supervision, training, and professional development opportunities.
- Assisted with hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.
- Managed complex cases effectively through close collaboration with multidisciplinary teams, ensuring optimal patient outcomes.
- Streamlined workflow processes for increased efficiency and improved patient care delivery.
- Improved patient outcomes by implementing evidence-based clinical protocols and guidelines.
- Mentored junior staff members, fostering a supportive learning environment and enhancing their professional growth.
- Led clinical audits to identify areas of improvement, resulting in higher quality care standards.
- Promoted a culture of safety within the unit by enforcing infection control measures and advocating for risk reduction strategies among staff members.
- Championed continuous improvement initiatives within the department, leading to more efficient practices and resource utilization.
- Participated actively within departmental committees focused on enhancing clinical practice standards throughout the organization.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Prepared and administered medications to alleviate patient symptoms.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Certified Medical Assistant, Clinical
Carolina Bone & Joint
06.1999 - 11.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Certified Medical Assistant, Clinical
First Care Medical
03.1999 - 06.1999
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Certified Medical Assistant, Clinical/Lab Technician
Cheraw Family Medicine
01.1996 - 03.1999
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Improved patient care by providing timely and accurate diagnostic information to healthcare providers.
- Performed routine maintenance on laboratory instruments, minimizing downtime due to equipment malfunctions or failures.
- Provided exceptional customer service, addressing clinician inquiries promptly and professionally.
- Enhanced laboratory efficiency by streamlining sample processing and data entry procedures.
- Consistently met high-performance standards, maintaining precise documentation of test results and findings.
- Conducted thorough specimen analysis using various methodologies such as microscopy, immunoassays, and molecular diagnostics techniques.
- Reduced turnaround time for critical tests by optimizing laboratory workflows and processes.
- Ensured regulatory compliance by staying up-to-date on industry requirements and adapting processes accordingly.
- Developed strong working relationships with colleagues, fostering a positive team atmosphere that promoted collaboration and efficiency.
- Increased accuracy of test results by implementing rigorous quality control measures.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
Education
Paramedic -
SPCC
Monroe, NC01.2022
EMT-B -
SPCC
Monroe, NC12.2020
Associate Degree - Medical Assisting
Anson Community College
Polkton, NC12.1996
High School Diploma -
Forest Hills High School
Wingate, NC12.1994
Skills
- Microsoft Office
- Encompass /Epic
- Stentor /PACS
- Basic life support
- Vital signs monitoring
- Emergency medical care
- Airway management
- Scene safety
- Diabetic emergencies
- Medical equipment operation
- Clinical expertise
- Team management
- Patient care coordination
- Quality improvement
- Innovation and creativity
- Staff development
- Clinical decision making
- Healthcare regulations
- HIPAA compliance
- Insurance verification
- Documentation review
- Coaching and mentoring
- Staff management
- Appointment scheduling
- Treatment Planning
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Direct patient care
- Laboratory techniques
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Electronic health records
- Relationship building
- Patient assessments
- Immunization administration
- Task prioritization
- Self motivation
- Medication administration
- Infection control
- Medical terminology
- CPR training
- Training and development
- Goal setting
- Professionalism
- Time management abilities
- Patient counseling
- Procedure assistance
- Patient assessment
- Family education
Accomplishments
- Recognized for going above and beyond the call of duty.
- Supervised team of 9 staff members.
- Achieved higher hospital utilization through effectively helping with monitoring and pre checking charts before releasing the surgical blocks.
Certification
- BLS Instructor, 2025
- ACLS Instructor, 2023
- NC Paramedic Certified, 2022
- ACLS, 2023
- National EMT Certified, 2025
- NC EMT Certified, 2023
- CPR/BLS, 2023
- Certified in Medical Assisting, 2021
- S.P.I.C.E, 2018
Cheraw Family Medicine Employee of the Year
I always go above and beyond my job responsibilities. I am always willing to learn new things. I always pitched in when others needed help. I took initiative to do task without having to be asked.
Timeline
Assistant EMT Instructor
South Piedmont Community College
12.2022 - Current
NREMT-B, EMT-P
AH MSKI Event Medicine
06.2021 - Current
Clinical Lead, Certified Medical Assistant, Clinical
AH MSKI Orthopedics Union
11.2013 - Current
Certified Medical Assistant, Clinical
Carolina Bone & Joint
06.1999 - 11.2013
Certified Medical Assistant, Clinical
First Care Medical
03.1999 - 06.1999
Certified Medical Assistant, Clinical/Lab Technician
Cheraw Family Medicine
01.1996 - 03.1999
EMT-B -
SPCC
Associate Degree - Medical Assisting
Anson Community College
High School Diploma -
Forest Hills High School
Paramedic -
SPCC
Similar Profiles
Rasheka WheelerRasheka Wheeler
Adjunct Instructor at South Piedmont Community CollegeAdjunct Instructor at South Piedmont Community College
Tre'Quawn BarbourTre'Quawn Barbour
College Student at South Piedmont Community CollegeCollege Student at South Piedmont Community College
Mikayla WinterMikayla Winter
Medical Assistant Student Intern at South Piedmont Community CollegeMedical Assistant Student Intern at South Piedmont Community College