Crystal Reagan
Chesterton,IN
Summary
Dynamic professional with a proven track record at Compass Group USA, excelling in patient communication and food safety. Recognized for enhancing kitchen efficiency and improving patient satisfaction through tailored meal plans. Strong problem-solving skills and a commitment to teamwork drive successful outcomes in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Dietary Aide
Compass Group USA, Porter Northwest Hospital
06.2021 - Current
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
- Enhanced team morale by fostering collaborative work environment, leading to improved productivity.
Owner/Operator Truck Driver
Miracle Maids LLC
07.2008 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
Market Support Specialist/ District Coach
Carlisle Restaurants
07.1998 - 03.2020
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Led workshops for users on new features and best practices, increasing customer engagement and product utilization.
- Conducted regular follow-ups with customers to ensure their issues were fully resolved and to gather feedback for service improvement.
- Improved customer retention with empathetic and efficient handling of support cases.
- Played key role in achieving industry-leading customer service ratings by consistently delivering beyond expectations.
- Improved team morale and cohesion by initiating regular team-building activities and feedback sessions.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
Education
Associate Of Applied Science - Criminal Justice
Westwood
Lansing, ILDiploma -
Chesterton High School
Chesterton, IN06.2021
Skills
- Time management
- Problem-solving
- Cleaning and sanitation
- Patient communication
- Food handling safety
- Relationship building
- Allergen awareness
- Nutrition:Dietary modifications
- Workload management
- Scheduling and planning
- Dietary guidelines
- Attention to detail
- Multitasking
- Organizational skills
- Task prioritization
- Teamwork and collaboration
- Decision-making
- Guest relations management
- Food inspection
- Team building
- Reliability
- Customer satisfaction
- Team leadership
Additional Information
Extremely passionate in the work place. With over 30+ years in Customer service I aim for the highest of high standards. Dedicating time to assist in team building and proper training to ensure and great work place. A go-getter! All done with a smile that’s contagious!
Timeline
Dietary Aide
Compass Group USA, Porter Northwest Hospital
06.2021 - Current
Owner/Operator Truck Driver
Miracle Maids LLC
07.2008 - Current
Market Support Specialist/ District Coach
Carlisle Restaurants
07.1998 - 03.2020
Associate Of Applied Science - Criminal Justice
Westwood
Diploma -
Chesterton High School
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