Crystal Redhorse
Administrative assistant
Blackfoot,ID
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Shoshone Bannock Tribes Air Quality
02.2023 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Dispatcher Office Assistant
Shoshone Bannock Tribes Facilities
03.2006 - 02.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Advised regarding delays and special circumstances.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Trained and supervised employees on office policies and procedures.
- Drafted common document templates to reduce time spent creating documents from scratch.
Salesman
Dillards Department Store
10.2004 - 03.2006
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained and mentored new sales representatives.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service, money handling and organizing strategies.
Food and Beverage Attendant
Wild Horse Pass Hotel & Casino
09.2002 - 05.2003
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Processed payments for orders and provided customers with change.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and guest requests.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Education
No Degree - General Studies
College of Southern Idaho
Twin Falls, ID08.2000
High School Diploma -
Shoshone Bannock High School
Fort Hall, Idaho06.2000
Skills
- Data Entry Documentation
- Account Balancing
- Sales Plan Implementation
- Report Analysis
- Meeting Minutes
- Customer Service
- Labor Relations
- Records Management Systems
- Employee Training
- Back Office Operations
- Cash Deposit Preparation
- Excel Spreadsheets
- OSHA Compliance
- Self Starter
- Critical Thinking
- Workflow Planning
- Prioritizing Patients
- Schedule Management
- Staff Motivation
- Employee Timesheet Processing
- Phone Call Answering
- Performance Improvement
- Team Bonding
- Multi-Line Phone Systems
- Office Equipment Maintenance
- Compensation and Benefits
- Labor Control
- Sorting and Labeling
- Office Management
- Microsoft Office
- Staff Management
- Account Reconciliation
- Filing
- Spreadsheets
Timeline
Administrative Assistant
Shoshone Bannock Tribes Air Quality
02.2023 - 08.2023
Dispatcher Office Assistant
Shoshone Bannock Tribes Facilities
03.2006 - 02.2023
Salesman
Dillards Department Store
10.2004 - 03.2006
Food and Beverage Attendant
Wild Horse Pass Hotel & Casino
09.2002 - 05.2003
No Degree - General Studies
College of Southern Idaho
High School Diploma -
Shoshone Bannock High School
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