Crystal Redhorse
Administrative assistant
Blackfoot,ID
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Shoshone Bannock Tribes Air Quality
Fort Hall, Idaho
02.2023 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Dispatcher Office Assistant
Shoshone Bannock Tribes Facilities
Fort Hall, Idaho
03.2006 - 02.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Advised regarding delays and special circumstances.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Trained and supervised employees on office policies and procedures.
- Drafted common document templates to reduce time spent creating documents from scratch.
Salesman
Dillards Department Store
Pocatello, ID
10.2004 - 03.2006
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained and mentored new sales representatives.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service, money handling and organizing strategies.
Food and Beverage Attendant
Wild Horse Pass Hotel & Casino
Pendleton, OR
09.2002 - 05.2003
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Processed payments for orders and provided customers with change.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and guest requests.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Education
No Degree - General Studies
College of Southern Idaho
Twin Falls, ID08.2000
High School Diploma -
Shoshone Bannock High School
Fort Hall, Idaho06.2000
Skills
- Data Entry Documentation
- Account Balancing
- Sales Plan Implementation
- Report Analysis
- Meeting Minutes
- Customer Service
- Labor Relations
- Records Management Systems
- Employee Training
- Back Office Operations
- Cash Deposit Preparation
- Excel Spreadsheets
- OSHA Compliance
- Self Starter
- Critical Thinking
- Workflow Planning
- Prioritizing Patients
- Schedule Management
- Staff Motivation
- Employee Timesheet Processing
- Phone Call Answering
- Performance Improvement
- Team Bonding
- Multi-Line Phone Systems
- Office Equipment Maintenance
- Compensation and Benefits
- Labor Control
- Sorting and Labeling
- Office Management
- Microsoft Office
- Staff Management
- Account Reconciliation
- Filing
- Spreadsheets
Timeline
Administrative Assistant
Shoshone Bannock Tribes Air Quality
02.2023 - 08.2023
Dispatcher Office Assistant
Shoshone Bannock Tribes Facilities
03.2006 - 02.2023
Salesman
Dillards Department Store
10.2004 - 03.2006
Food and Beverage Attendant
Wild Horse Pass Hotel & Casino
09.2002 - 05.2003
No Degree - General Studies
College of Southern Idaho
High School Diploma -
Shoshone Bannock High School