Microsoft Suite
Crystal Reed Holland
Customer Service & Office Managing
Brooklyn,NY
Summary
Meticulous Office Manager skilled at using Microsoft Suite to create exceptional communications, presentations and spreadsheets meeting diverse administrative needs. Dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.
Overview
7
7
years of post-secondary education
15
15
years of professional experience
Work History
Office Manager
Long Island University
Brooklyn , NY
10.2017 - Current
- Scheduling and organizing new and current clients, which include coordinating intake forms, organizing and maintaining wait-lists, managing the clinic calendar and working with the supervisors to initiate and maintain clients in the Electronic Medical Records utilized by the clinic.
- Perform data entry, prepare reports, and draft documents and spreadsheets upon request
- Received, screened and routed incoming calls.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Shift Leader
Walgreens
Brooklyn, NY
03.2010 - Current
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Education
Bachelor of Science - Human Services
New York City College of Technology of The City University of New York
Brooklyn, NY 01.2010 - 12.2016
Skills
Excellent multi-tasking ability
Strategic Planning
Organizational skills
Microsoft Office
Client Service
Flexible & Adaptable
Leadership
Software
Timeline
Office Manager
Long Island University
10.2017 - Current
Shift Leader
Walgreens
03.2010 - Current
Bachelor of Science - Human Services
New York City College of Technology of The City University of New York
01.2010 - 12.2016