Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Reid

Irvington

Summary

Dynamic and dependable professional with extensive experience in caregiving and restaurant supervision at T.A.M. Jamaican Restaurant. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in handling time management, consistently ensuring smooth operations and a positive dining experience for all patrons. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Team-oriented, and efficiently completes assignments. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

8
8
years of professional experience

Work History

Caregiver

Private Home
New Providence
04.2023 - 05.2025
  • Accompanied clients to social events such as movies or plays.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Supported bathing, dressing and personal care needs.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Followed safe lifting and transferring techniques to transport residents.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Helped clients get in and out of beds and wheelchairs.
  • Drove clients to doctors' appointments and social outings.

Cashier

Irie Caribbean Kitchen
Brooklyn
01.2022 - 08.2022
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Collected payments and provided accurate change.

Cashier,prepper, Morning Chef

Irie pasta jamaican restaurant
Brooklyn
02.2021 - 11.2021
  • Sliced vegetables such as onions, mushrooms and peppers for salads or other dishes.
  • Observed proper food handling procedures when preparing foods for cooking or serving.
  • Assisted in the preparation and presentation of meals according to recipes and standards.
  • Maintained a clean working environment by sweeping floors, washing walls and removing garbage from kitchen area.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
  • Adhered to all health department standards while preparing food items according to company recipes and specifications.
  • Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
  • Took orders from customers accurately and delivered to kitchen staff promptly.
  • Informed customers of daily specials and menu changes.
  • Communicated effectively with kitchen staff regarding order details, special requests, allergies.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Counted and balanced cashier drawers.

Restaurant Supervisor

T.A.M. JAMAICAN RESTAURANT
Queens
03.2019 - 11.2019
  • Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
  • Ensured compliance with health and safety regulations at all times.
  • Ensured that all equipment was functioning properly before each shift began.
  • Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Resolved customer complaints promptly and professionally.
  • Trained new employees on restaurant policies and procedures.
  • Monitored food supplies, ordered necessary items to maintain adequate stock levels.
  • Monitored inventory levels, ordering supplies as needed.
  • Adhered to all food safety regulations.
  • Worked in cooperation with front and back of house staff to ensure smooth operations.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Operated kitchen appliances such as blenders, mixers, fryers, ovens, according to safety guidelines.
  • Monitored dining area to ensure tables are cleared promptly after guests leave.
  • Processed payments using POS system and accepted cash, credit cards, and checks.
  • Greeted customers, answered questions and provided general information regarding menu items.
  • Balanced cash drawers at the beginning and end of shifts.
  • Assisted management with inventory control processes such as restocking supplies.
  • Provided excellent customer service by addressing customer inquiries promptly and efficiently.

Cashier

Dougies restaurant
Brooklyn
05.2018 - 03.2019
  • Assisted in training new restaurant staff members on proper cashier procedures.
  • Greeted customers, answered questions and provided general information regarding menu items.
  • Maintained a clean work area by wiping down counters, sweeping floors.
  • Balanced cash drawers at the beginning and end of shifts.
  • Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.
  • Assisted other employees in completing tasks when needed or requested by supervisor.
  • Handled customer complaints in a professional manner to ensure satisfaction.
  • Checked expiration dates on food products before stocking shelves or selling them to customers.
  • Operated cash register efficiently to process payments from customers.
  • Counted and balanced cashier drawers.
  • Answered phone calls to assist customers with questions and orders.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Cashier

Flava 11
Brooklyn
10.2017 - 05.2018
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Answered customer questions and provided store information.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Stocked shelves with merchandise when needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Telephone Operator

The Doors restaurant
Queens
02.2017 - 10.2017
  • Assisted customers with placing orders over the phone.
  • Answered incoming calls and directed them to appropriate departments or personnel.
  • Provided customer service to callers by answering questions and providing requested information.
  • Utilized computer software to record caller's inquiries and complaints.
  • Communicated effectively with other departments regarding customer concerns.
  • Kept up-to-date on product features and services offered by the company.
  • Maintained updated records of customer interactions, transactions, comments and complaints.
  • Answered incoming calls in a professional, courteous and timely manner.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.

Education

High School Diploma -

Anchovy High
Jamaica
01-2007

Skills

  • Team collaboration
  • Time management
  • Problem solving
  • Effective communication
  • Attention to detail
  • Conflict resolution
  • Work well under pressure
  • Fast learner and adaptable
  • Handle cash and card payments
  • Positive attitude and dependable
  • fast-paced multitasking

Timeline

Caregiver

Private Home
04.2023 - 05.2025

Cashier

Irie Caribbean Kitchen
01.2022 - 08.2022

Cashier,prepper, Morning Chef

Irie pasta jamaican restaurant
02.2021 - 11.2021

Restaurant Supervisor

T.A.M. JAMAICAN RESTAURANT
03.2019 - 11.2019

Cashier

Dougies restaurant
05.2018 - 03.2019

Cashier

Flava 11
10.2017 - 05.2018

Telephone Operator

The Doors restaurant
02.2017 - 10.2017

High School Diploma -

Anchovy High

Similar Profiles

CREATE PROFILE