Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Renfrew

Killeen

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

7
7
years of professional experience

Work History

Medical Assistant

Greater Austin Allergy
07.2024 - Current
  • Performed Immunotherapy injections to patients with allergies, asthma or skin related problems.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

Referral Coordinator

Greater Austin Allergy
07.2023 - 04.2024
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.

Medical Receptionist

Greater Austin Allergy
10.2022 - 07.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Performed various administrative tasks by filing, copying and faxing documents.

Patient Service Specialist

Baylor Scott & White
02.2021 - 10.2022
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
  • Assisted with check-in process for patients for 17 different departments within the hospital.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Customer Advocate Specialist

Scott And White
12.2020 - 02.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Managed a high volume of incoming calls, maintaining composure during peak periods to deliver exceptional service.
  • Handled sensitive customer information with discretion while adhering to strict data privacy regulations.
  • Resolved complex customer issues with a high level of professionalism and empathy.
  • Maintained detailed records of all client interactions, ensuring accurate documentation for future reference or escalations when necessary.
  • Worked diligently to meet and exceed key performance indicators, demonstrating a strong commitment to customer service excellence.

Customer Service Supervisor

TeleTech Holdings
10.2018 - 07.2020
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

Education

Medical Billing And Coding Certification - Medical Billing And Coding

DeVry University
Chicago, IL
12-2023

Skills

  • HIPAA compliance
  • Patient scheduling
  • Payment collection
  • Medical terminology knowledge
  • Clinical documentation
  • Direct patient care
  • Insurance claims
  • CPR
  • Immunization administration
  • Insurance verification
  • Appointment setting
  • Medical records management
  • Patient care coordination

Timeline

Medical Assistant

Greater Austin Allergy
07.2024 - Current

Referral Coordinator

Greater Austin Allergy
07.2023 - 04.2024

Medical Receptionist

Greater Austin Allergy
10.2022 - 07.2023

Patient Service Specialist

Baylor Scott & White
02.2021 - 10.2022

Customer Advocate Specialist

Scott And White
12.2020 - 02.2022

Customer Service Supervisor

TeleTech Holdings
10.2018 - 07.2020

Medical Billing And Coding Certification - Medical Billing And Coding

DeVry University

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Crystal Renfrew