Crystal Reyes
El Paso,TX
Summary
- Dedicated office support professional offering versatile office skills seeking to maintain a full-time position that offers professional challenges.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Strong planner and problem solver who readily adapts to change, works independently, and exceeds expectations.
- Over 8 years of professional customer service and client services experience in diverse settings
- Adept at utilizing Microsoft productivity software(s) Excel, Word, Outlook, PowerPoint Spreadsheets / Reports/ payroll (ADP)
Overview
7
7
years of professional experience
Work History
Work-Based Learning Coordinator
Workforce Solutions Borderplex/ DB Grant Associates
10.2021 - Current
- Work with Career Navigators to assess training needs including work placement
- Guide participants with coaching provided to help with no experience or little experienced participants
- Assist in identifying any barriers that may interfere with gaining proper employment
- Use organizational skills to keep a record of current and past participants for budgeting purposes
- Assist with participants’ payroll, verify hours completed, verify wages are entered correctly
- Make calls to participants regarding feedback from the employer, provide coaching as needed
- Create onboarding hire packets for new participants
- Process payroll weekly for all programs to include WIOA ADULT, CHOICES, NDWG, DW, WIOA YOUTH, VR-Year Round.
Employment Readiness Specialist
Workforce Solutions Borderplex/ Dynamic Workforce Solutions
04.2021 - 10.2021
- Work with Career Navigators to assess training needs including work placement
- Guide participants with coaching provided to help with no experience or little experienced participants
- Assist in identifying any barriers that may interfere with gaining proper employment
- Use organizational skills to keep a record of current and past participants for budgeting purposes
- Assist with participants’ payroll, verify hours completed, verify wages are entered correctly
- Make calls to participants regarding feedback from the employer, provide coaching as needed
- Create onboarding hire packets for new participants
- Other administrative duties assigned by ERS Supervisor.
Career Services Representative
Western Technical College
12.2018 - 02.2019
- Assist graduates in starting their career by placing them in a field of study position
- Make cold calls daily to seek employers in need of graduates related to the field
- Invite employers to visit the school campus for tours
- Follow up with graduates daily for placement status
- Develop partnerships with Employers in El Paso & outside the city (out of town)
- Set up mock interviews for current students bringing in employers for each campus program
- Set up Career Fairs twice a year with expectations of an increasing number of employer’s attendance
- Assist in yearly audits for both Eastside and North East campus
- Ensure data collected matches required audit reports
- Other administrative duties as assigned by Career Services Director.
Texas Work Advisor I
TX Health and Human Services
05.2018 - 11.2018
- Interview clients or authorized representatives to gather information to determine eligibility for benefits
- Conduct interviews via outbound calls to determine, verify eligibility or continue eligibility and amount of benefits
- Processes changes to client status, overpayments, and adjusts or restores benefits
- Obtain, verify, and calculate client’s income and resources to determine financial eligibility
- Conduct collateral cold calls via conference line to obtain verification for required interviews
- Use efficiently available sources to verify client’s income, residence, and alien status needed for verification.
Employment Specialist/ Rapid Response Coordinator
Workforce Solutions Borderplex
09.2016 - 04.2018
- Assist incoming traffic with job search assistance by providing quality job referrals
- Create and review resumes for clients, provide coaching tips for Interview Preparation
- Work the 10 Week Unemployment Report/ Ran report to start the registration process for WorkInTexas
- Perform Unemployment Orientations on a scheduled, or one-on-one basis
- Perform Rapid Response Orientations to employers and staff being affected by a layoff
- Work the Rapid Response Tracker to enter all required information and notes per orientation
- Perform audits on the current and previous year for any Rapid Response Orientations made within the requested time frame
- Perform post-audit assessments to ensure numbers matched reports
- Enter all data received from TWIST Registration Forms and TWIST Survey on to TWIST database within 72 hours.
Education
High School Diploma -
Montwood High School
01.2012
Skills
- Conflict Resolution
- Time Management
- Relationship Building
- Employer Engagement
- Organizational Skills
- Attention to Detail
- Strong Work Ethic
- Punctual and Dependable
- New Hire Processing
- Excellent Writing Skills
- Telephone and Email Etiquette
- Data Entry
References
REFERENCES UPON REQUEST
Timeline
Work-Based Learning Coordinator
Workforce Solutions Borderplex/ DB Grant Associates
10.2021 - Current
Employment Readiness Specialist
Workforce Solutions Borderplex/ Dynamic Workforce Solutions
04.2021 - 10.2021
Career Services Representative
Western Technical College
12.2018 - 02.2019
Texas Work Advisor I
TX Health and Human Services
05.2018 - 11.2018
Employment Specialist/ Rapid Response Coordinator
Workforce Solutions Borderplex
09.2016 - 04.2018
High School Diploma -
Montwood High School
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