Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Crystal Reyes

El Paso,TX

Summary

  • Dedicated office support professional offering versatile office skills seeking to maintain a full-time position that offers professional challenges.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Strong planner and problem solver who readily adapts to change, works independently, and exceeds expectations.
  • Over 8 years of professional customer service and client services experience in diverse settings
  • Adept at utilizing Microsoft productivity software(s) Excel, Word, Outlook, PowerPoint Spreadsheets / Reports/ payroll (ADP)

Overview

7
7
years of professional experience

Work History

Work-Based Learning Coordinator

Workforce Solutions Borderplex/ DB Grant Associates
10.2021 - Current
  • Work with Career Navigators to assess training needs including work placement
  • Guide participants with coaching provided to help with no experience or little experienced participants
  • Assist in identifying any barriers that may interfere with gaining proper employment
  • Use organizational skills to keep a record of current and past participants for budgeting purposes
  • Assist with participants’ payroll, verify hours completed, verify wages are entered correctly
  • Make calls to participants regarding feedback from the employer, provide coaching as needed
  • Create onboarding hire packets for new participants
  • Process payroll weekly for all programs to include WIOA ADULT, CHOICES, NDWG, DW, WIOA YOUTH, VR-Year Round.

Employment Readiness Specialist

Workforce Solutions Borderplex/ Dynamic Workforce Solutions
04.2021 - 10.2021
  • Work with Career Navigators to assess training needs including work placement
  • Guide participants with coaching provided to help with no experience or little experienced participants
  • Assist in identifying any barriers that may interfere with gaining proper employment
  • Use organizational skills to keep a record of current and past participants for budgeting purposes
  • Assist with participants’ payroll, verify hours completed, verify wages are entered correctly
  • Make calls to participants regarding feedback from the employer, provide coaching as needed
  • Create onboarding hire packets for new participants
  • Other administrative duties assigned by ERS Supervisor.

Career Services Representative

Western Technical College
12.2018 - 02.2019
  • Assist graduates in starting their career by placing them in a field of study position
  • Make cold calls daily to seek employers in need of graduates related to the field
  • Invite employers to visit the school campus for tours
  • Follow up with graduates daily for placement status
  • Develop partnerships with Employers in El Paso & outside the city (out of town)
  • Set up mock interviews for current students bringing in employers for each campus program
  • Set up Career Fairs twice a year with expectations of an increasing number of employer’s attendance
  • Assist in yearly audits for both Eastside and North East campus
  • Ensure data collected matches required audit reports
  • Other administrative duties as assigned by Career Services Director.

Texas Work Advisor I

TX Health and Human Services
05.2018 - 11.2018
  • Interview clients or authorized representatives to gather information to determine eligibility for benefits
  • Conduct interviews via outbound calls to determine, verify eligibility or continue eligibility and amount of benefits
  • Processes changes to client status, overpayments, and adjusts or restores benefits
  • Obtain, verify, and calculate client’s income and resources to determine financial eligibility
  • Conduct collateral cold calls via conference line to obtain verification for required interviews
  • Use efficiently available sources to verify client’s income, residence, and alien status needed for verification.

Employment Specialist/ Rapid Response Coordinator

Workforce Solutions Borderplex
09.2016 - 04.2018
  • Assist incoming traffic with job search assistance by providing quality job referrals
  • Create and review resumes for clients, provide coaching tips for Interview Preparation
  • Work the 10 Week Unemployment Report/ Ran report to start the registration process for WorkInTexas
  • Perform Unemployment Orientations on a scheduled, or one-on-one basis
  • Perform Rapid Response Orientations to employers and staff being affected by a layoff
  • Work the Rapid Response Tracker to enter all required information and notes per orientation
  • Perform audits on the current and previous year for any Rapid Response Orientations made within the requested time frame
  • Perform post-audit assessments to ensure numbers matched reports
  • Enter all data received from TWIST Registration Forms and TWIST Survey on to TWIST database within 72 hours.

Education

High School Diploma -

Montwood High School
01.2012

Skills

  • Conflict Resolution
  • Time Management
  • Relationship Building
  • Employer Engagement
  • Organizational Skills
  • Attention to Detail
  • Strong Work Ethic
  • Punctual and Dependable
  • New Hire Processing
  • Excellent Writing Skills
  • Telephone and Email Etiquette
  • Data Entry

References

REFERENCES UPON REQUEST

Timeline

Work-Based Learning Coordinator

Workforce Solutions Borderplex/ DB Grant Associates
10.2021 - Current

Employment Readiness Specialist

Workforce Solutions Borderplex/ Dynamic Workforce Solutions
04.2021 - 10.2021

Career Services Representative

Western Technical College
12.2018 - 02.2019

Texas Work Advisor I

TX Health and Human Services
05.2018 - 11.2018

Employment Specialist/ Rapid Response Coordinator

Workforce Solutions Borderplex
09.2016 - 04.2018

High School Diploma -

Montwood High School

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Crystal Reyes