Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Reyes

San Antonio,TX

Summary

Dynamic 3rd Level Manager at WingStop with proven expertise in customer service and team leadership. Successfully enhanced customer satisfaction through tailored interactions and efficient problem resolution. Skilled in time management and cash handling, consistently maintaining financial integrity while fostering a welcoming environment that encourages repeat business.

Overview

8
8
years of professional experience

Work History

3rd Level Manager

WingStop
01.2015 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Walmart
10.2014 - 01.2015
  • Resolved transaction issues by assisting customers with returns and refunds.
  • Addressed customer concerns while providing information on store policies.
  • Mentored new employees on cashier duties to enhance staff performance.
  • Adapted to new POS technologies, ensuring smooth transition for staff and customers.
  • Organized checkout area to optimize workflow and improve efficiency.

Cashier

Whataburger
04.2012 - 07.2014
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.

Cashier

Little Caesars
08.2010 - 06.2011
  • Addressed customer inquiries and provided tailored product recommendations.
  • Greeted customers warmly as they entered the store to create a welcoming atmosphere.
  • Worked flexible hours and took on extra shifts to meet staffing needs.
  • Executed cash transactions accurately across various payment methods.
  • Balanced cash drawers consistently, ensuring financial integrity at shift's conclusion.
  • Restocked merchandise in front lanes to maintain an organized shopping environment.
  • Resolved customer issues promptly, contributing to loyalty and retention.
  • Maintained store cleanliness standards, supporting overall operational success.

Education

Victory Learning Center
San Antonio
06.2015

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Task delegation

Timeline

3rd Level Manager

WingStop
01.2015 - 12.2018

Cashier

Walmart
10.2014 - 01.2015

Cashier

Whataburger
04.2012 - 07.2014

Cashier

Little Caesars
08.2010 - 06.2011

Victory Learning Center

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Crystal Reyes