Crystal Richey
Scottsdale,AZ
Summary
Retail Merchandiser experienced in leveraging product placement strategies, end caps, and point-of-purchase displays to enhance brand visibility. Promoted optimized retail workflow and improved customer experiences through effective negotiation for prime positioning. Committed to exceeding productivity and service objectives while demonstrating adaptability and exceptional interpersonal skills.
Overview
27
27
years of professional experience
Work History
Traveling merchandiser
Customer Impact
Scottsdale, Az
03.2020 - Current
- Designed visually appealing displays to enhance customer engagement and drive sales.
- Collaborated with suppliers to secure timely delivery of merchandise and materials, ensuring stock availability.
- Analyzed market trends to enhance product placement and improve inventory management.
- Partnered with store manager to identify and resolve operational issues, improving store efficiency.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Organized displays according to company standards and specifications.
- Built product displays and placed appropriate signage for merchandise.
Assistant Store Manager
Lowe's
Scottsdale, Arizona
10.2016 - 02.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in managing daily store operations and employee schedules.
- Trained staff on customer service best practices and product knowledge.
- Coordinated inventory management and restocking activities to ensure availability.
- Implemented visual merchandising strategies to enhance product displays.
- Monitored sales performance and provided feedback to team members.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Supported loss prevention initiatives by monitoring store security protocols.
Assistant Store Manager
The Home Depot Inc
Phoenix, Arizona
06.1999 - 09.2016
- Oversaw daily store operations and ensured high customer service standards.
- Managed inventory levels and coordinated product replenishment processes.
- Implemented visual merchandising strategies to enhance store appearance.
- Resolved customer complaints and provided effective solutions promptly.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Monitored sales performance and identified areas for improvement in service.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Conducted regular staff meetings to communicate updates and expectations.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Education
GED
Phoenix, ArizonaSkills
- Visual merchandising
- Inventory management
- Market analysis
- Supplier collaboration
- Vendor relations
- POS systems
- Retail sales professional
- Customer engagement
- Time management
- Problem-solving
Timeline
Traveling merchandiser
Customer Impact
03.2020 - Current
Assistant Store Manager
Lowe's
10.2016 - 02.2020
Assistant Store Manager
The Home Depot Inc
06.1999 - 09.2016
GED