Crystal Richie
Arlington,TX
Summary
Crystal is a Customer Service Representative bringing top-notch skills by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
As well as an Enthusiastic Account Specialist eager to develop company business by providing top-notch customer service and sales support. Desire to obtain and maintain a full-time position offering professional challenges Retention Specialist at ADT Security. Bringing the belief that the mission is to resolve issues and maintain customer loyalty.
Overview
18
18
years of professional experience
Work History
Agency Account Specialist
American Income Life
12.2020 - 05.2023
- As the agencies licensing specialist I managed offices they contracted with insurance agent with American income life, which is under the Globe Life umbrella
- My managed offices were in Canada
- My tasks included ensuring the insurance agents continue to be in compliance with each province or state they were licensed in
- Keeping track of upcoming expiration dates and education requirements I was able to send out advance notices between 30 and 60 days to prevent a lapse in their ability to produce business
- Thoroughly kept track of agents production and business, written to ensure they were in compliance with their contracts.
Customer Service Representative
Atmos Energy
01.2019 - 01.2020
- Receive high-volume customer inquiries with exceptional customer service while adhering to company standard of call flow
- Assisting customers with complaints or billing concerns; finding payment options that best suit each individual and their circumstances
- Ensure accurate input of payment intake
- Transfer of calls when needed to various departments.
Lead Banquet Server
ClubCorp at University of Texas
01.2018 - 01.2019
- Set tables according to venue needs, polished glasses and silverware, set up the buffet and served plated meals, reset the venue room for the next event, tended to the suites on game days, catered to club members on the club floor throughout the day and gave tours of the venue to prospective clients
- After one month of employment received a promotion and a raise
- Delegate tasks to other servers as needed during the event
- Trained newly joined servers.
Banquet Server
ClubCorp at Baylor
01.2017 - 01.2018
- Set tables according to venue needs, polished glasses and silverware, set up the buffet and served plated meals, reset the venue room for the next event, tended to the suites on game days, catered to club members on the club floor throughout the day and gave tours of the venue to prospective clients
- Received bonus and overtime and gift cards as incentives for team members of the day.
Cashier
Home Depot
01.2015 - 01.2016
- Greet customers entering the organization
- Receive payment by cash, checks, credit card
- Promotional advertising for additional services offered through the company
- Solved queries from customers and provided training to newly hired cashiers
- Received on the job training to advance from cashier to head cashier after 4 months of employment.
Stay at Home Mom
01.2009 - 01.2015
- Maintained a clean house, prepped meals, handled household expenses, transported children to and from school and events, assisted other mothers with carpooling their children to and from school as needed
- Also, ran errands for the family medical needs.
Caregiver
Cen-Tex ARC
01.2008 - 01.2009
- Catered to the recreation, dining needs and other assigned tasks for the residents
- Participated in monthly training to stay updated on caregiver requirements
- Dispersed meds and conducted a daily med audit to ensure meds were correctly administered as prescribed.
Liaison
EMSI
01.2005 - 01.2007
- Filed laboratory x-ray documents, slips and other information to the current chart
- Data entered and scanned medical records onto the company database for ease of access to underwriters to complete tasks
- Met deadlines to complete tasks set by individual companies
- Liaison between customers and the Medical Records team to establish a rapport
- While employed I received a raise and promotion to Medical Retrieval Manager after 9 months of employment.
Education
Diploma -
Midway High School
Waco, TX05.2005
Skills
- Active Listening
- Empathetic to customer to satisfy concerns
- Strict adherence to Information Security in compliance with company policies and procedures
- Professional phone deliver of product knowledge when possible to build customer rapport
- Efficient development in problem solving, communication, leadership and critical thinking skills
- Complaint Handling
- Clerical Support
- Prioritization
- Seamlessly handle multiple programs on multiple screens
AUTHORIZED
Authorized to work in the US for any employer
Timeline
Agency Account Specialist
American Income Life
12.2020 - 05.2023
Customer Service Representative
Atmos Energy
01.2019 - 01.2020
Lead Banquet Server
ClubCorp at University of Texas
01.2018 - 01.2019
Banquet Server
ClubCorp at Baylor
01.2017 - 01.2018
Cashier
Home Depot
01.2015 - 01.2016
Stay at Home Mom
01.2009 - 01.2015
Caregiver
Cen-Tex ARC
01.2008 - 01.2009
Liaison
EMSI
01.2005 - 01.2007
Diploma -
Midway High School