Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Richie

Waco

Summary

Skilled in providing high-quality customer service as Customer Response Consultant. Strong background working with diverse clients, resolving complex issues, and enhancing customer satisfaction levels. Strengths include active listening, clear communication skills, problem-solving abilities, and a knack for maintaining positive client relationships. Past roles involved significant contributions to improving customer service processes leading to increased customer retention and satisfaction.

Overview

3
3
years of professional experience
2026
2026
years of post-secondary education

Work History

Beauty Advisor

Ulta Cosmetics
Waco
12.2024 - Current
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Followed company policies related to returns, exchanges and refunds according to guidelines.
  • Maintained cleanliness and organization of product displays and sales floor.

Guest Service Advocate

Target
Waco
10.2022 - 09.2024
  • Assisted customers with inquiries and resolved service-related issues promptly.
  • Collaborated with team members to enhance customer support processes and workflows.
  • Engaged with customers through various channels to ensure consistent communication and support.
  • Ensured all service requests were completed within established timelines while meeting quality standards.
  • Compiled monthly statistics regarding customer satisfaction levels, response times.

Education

Waco High School
Waco, Tx

Skills

  • Customer service
  • Effective communication
  • Problem solving
  • Attention to detail
  • Conflict resolution
  • Active listening
  • Empathy and patience
  • Multi-task management
  • Data collection
  • Adaptability and flexibility

Timeline

Beauty Advisor

Ulta Cosmetics
12.2024 - Current

Guest Service Advocate

Target
10.2022 - 09.2024

Waco High School