Crystal Rigby
Clearfield,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Professional Office Services Inc.
Layton, UT
10.1997 - Current
- Supported sales team members to drive growth and development.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Made outbound calls to obtain account information.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Clearfield High School
Clearfield, UT06.1997
Skills
- Account Updating
- Data Entry
- Inbound and Outbound Calling
- Typing Proficiency
- Office Equipment Proficiency
- Microsoft Outlook
- Active Listening
- Professional Telephone Demeanor
- Clerical Support
- Filing
- 10-Key
- Computer Proficiency
- Documentation
- Positive and Professional
- Customer Service
- Courteous Demeanor
- Order Processing
- Problem Resolution
- Grammar
- Coordination
- Prioritization
- Problem-Solving Abilities
- Microsoft Excel
- Customer Consulting
- Paperwork Processing
Languages
English
Professional
Qualifications
- I have worked at the same job for 27 years. I started out as a part time Janitor for the company and then worked my way up to where I am at now a Customer Service Rep.
- I did accounts receivable for a couple years entering in payments received from customer's
- I work well with others and I look at it as customers come first so I will do whatever I can to resolve issues they have to keep the happy.
- I have good communication skills I answer emails and take calls. I work directly with a sales reps of the company as an assistant I assist in pricing items, issues with products like misprinted or customer not satisfied with a product I will write up a credit for their account and a new order to be reprinted if requested.
- I work hard to solve any issues a customer has.
- For a few years I entered orders into the computer for customer's. The orders were for forms they wanted printed I would enter in all the specs for the items being printed like stock, ink, sides printed, etc.
- I have certain customers that I have developed a relation ship with and they contact me directly to place orders for them or if there are issues with an order the customer will contact me to see what I can do to resolve the issue.
- If I cannot get the answer for a customer or sales rep I will get with my supervisor or our main company to get an answer for them.
- I like to learn new things and I work hard to get the job done. I work hard and I am very dependable.
References
References available upon request.
Timeline
Customer Service Representative
Professional Office Services Inc.
10.1997 - Current
High School Diploma -
Clearfield High School
Similar Profiles
Jacob PaulsonJacob Paulson
Electronic Products Services Technician at Professional Office Services Inc.Electronic Products Services Technician at Professional Office Services Inc.
NissaMarie ZimmerNissaMarie Zimmer
Secretary's Assistant at Professional Office Services Inc.Secretary's Assistant at Professional Office Services Inc.
Shawn WagnerShawn Wagner
Electronic Products and Services Support Manager at Professional Office ServicesElectronic Products and Services Support Manager at Professional Office Services
Addie WilliamsAddie Williams
Radiology Assistant at Summit Physician ServicesRadiology Assistant at Summit Physician Services
Rudy RodriguezRudy Rodriguez
Ride Operator at Lagoon Amusement ParkRide Operator at Lagoon Amusement Park