Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Crystal Riggs

Cedar Falls,IA

Summary

Dynamic and results-driven professional with extensive experience at Dollar General Store, excelling in customer service and team collaboration. Proven ability to enhance sales through effective communication and upselling techniques. Recognized for strong multitasking skills and attention to detail, contributing to improved customer satisfaction and store performance.

Overview

13
13
years of professional experience

Work History

Crew Member

McDonald's
01.2025 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Store Manager , Assistant Manager , Key Holder

Dollar General Store
01.2019 - 10.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.

Cap One Fresh

Walmart
11.2016 - 12.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Shoe Sales Associate

Younkers
03.2013 - 10.2016
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
  • Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
  • Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Conducted regular price checks, keeping customers informed of current promotions and discounts available.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Boosted sales revenue with effective upselling of shoe accessories, such as insoles and cleaning products.
  • Assisted in managing inventory levels, ensuring accurate stock counts and timely restocking of popular sizes and styles.
  • Kept up-to-date with latest fashion trends and emerging brands, offering knowledgeable advice to customers seeking guidance on shoe selections.
  • Studied customer buying trends, demands and preferences to determine fast-selling items.
  • Participated in weekly sales meetings to discuss performance goals and strategies.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

GED
Daytona Beach, FL
06-2011

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Cash handling
  • Attention to detail
  • Customer engagement
  • Cleaning and sanitizing
  • Self-discipline
  • Flexible schedule
  • Safe food handling
  • Safety awareness
  • Initiative and Self-motivation
  • Verbal and written communication
  • Food preparation
  • Heavy lifting
  • Learning agility
  • Store opening and closing
  • Crew leadership
  • Safety
  • Resilience and persistence
  • Valid Driver's license
  • Creativity and innovation
  • Inventory restocking
  • Order management
  • Supplies monitoring and restocking
  • Telephone etiquette
  • Salesmanship
  • Influencing skills
  • Point-of-sale transactions
  • Sales expertise
  • Quality control checks
  • Point of sale operation
  • Safe vehicle operation
  • Willingness to learn
  • Workplace safety
  • Reliability and punctuality
  • Landscaping and groundskeeping

Interests

  • Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • I enjoy cooking for friends and family gatherings
  • Learning new cooking techniques and expanding my culinary skills
  • Committed to improving personal fitness through regular participation in [sport]
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I like working with my hands and fixing things
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Fashion and Style
  • Reading
  • Passionate about balancing physical health with mental and emotional wellness
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • I participate in low-impact exercises to strengthen core muscles
  • Interior Design
  • Playing Sports
  • Dancing
  • Team Sports
  • Road Trips
  • Fundraising Events

Timeline

Crew Member

McDonald's
01.2025 - Current

Store Manager , Assistant Manager , Key Holder

Dollar General Store
01.2019 - 10.2025

Cap One Fresh

Walmart
11.2016 - 12.2019

Shoe Sales Associate

Younkers
03.2013 - 10.2016

GED

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Crystal Riggs