Crystal Rios
Fort Worth
Summary
Experienced Eyewear Consultant with a strong background in managerial duties, offering over 9 years of exceptional customer service. Known for being hardworking, enthusiastic, organized, and dependable. Skilled at effectively managing multiple priorities with a positive attitude. Thrives in fast-paced environments and always willing to take on additional responsibilities to ensure team success and meet collective goals.
Overview
8
8
years of professional experience
Work History
Eyewear Consultant With Managerial Duties
Myeyedr
10.2023 - Current
- Collaborated with optometrists and opticians to provide seamless patient care, facilitating accurate prescription orders and adjustments.
- Placed contact lens orders by processing shipments and properly submitting invoices for payment.
- Reviewed prescriptions and patient information carefully to identify special needs.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Consistently met or exceeded monthly sales goals while maintaining a high level of customer satisfaction.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Placed orders for supplies and ensured to get them on time.
Optometric Technician
Myeyedr
10.2022 - 10.2023
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Collaborated with optometry staff to reach individual and team goals.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Reduced wait times for patients by efficiently preparing examination rooms before appointments commenced.
- Supported optometrists during emergency cases, aiding in prompt treatment and resolution of urgent issues.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Lead Bank Teller
Wells Fargo
11.2016 - 10.2022
- Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Counted, verified and handled bank deposits and armored car transactions.
Education
High School Diploma -
Diamond Hill Jarvis H.S.
Fort Worth, TX06-2016
Skills
- Goal-Oriented
- Teamwork and Collaboration
- Friendly and Helpful
- Efficient in Typing
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Work well under pressure
- Bilingual (Spanish/English)
Languages
Spanish
Native or Bilingual
Timeline
Eyewear Consultant With Managerial Duties
Myeyedr
10.2023 - Current
Optometric Technician
Myeyedr
10.2022 - 10.2023
Lead Bank Teller
Wells Fargo
11.2016 - 10.2022
High School Diploma -
Diamond Hill Jarvis H.S.
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