Crystal Rios
Riverside,CA
Summary
Dynamic and highly reliable professional with a strong background in customer service and event coordination. Proven ability to foster excellent rapport with clients while managing complex problem-solving tasks. Bilingual in English and Spanish, I excel in creating engaging environments that promote inclusivity and satisfaction.
Overview
8
8
years of professional experience
Work History
Funeral Director's Assistant
Personal Funeral Planning
Ontario, CA
02.2025 - Current
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Greeted funeral guests and coordinated seating.
- Supported funeral director with all facets of funeral service coordination.
- Embalmed, dressed and cosmeticized deceased persons.
Banquet Captain/Beverage Cart/Cafe
Indian Hills Golf Club
Riverside, CA
12.2023 - Current
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Group Fitness Instructor/Operations Manager
Crunch Fitness
Riverside, CA
05.2017 - Current
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Led weekly classes for up to 35 individuals with consistent participation and positive feedback.
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Managed group fitness classes of up to 35 members.
- Increased member retention by fostering a supportive and motivating exercise environment.
- Participated in regular staff meetings to discuss progress towards targets, addressing challenges collaboratively for optimal results across all classes offered at the facility.
- Organized special events such as themed workout sessions and holiday-related promotions, boosting attendance rates while fostering greater community among gym members by providing opportunities participate together outside regular classes cultivating increased camaraderie overall between participants both new established alike.
Bartender/Server/Banquet Captain/Beverage Cart
Jurupa Hills Country Club
Riverside, CA
11.2018 - 04.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Education
La Sierra High School
Riverside, CA 06.2016
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Cash register operation
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
- Alcohol awareness
Timeline
Funeral Director's Assistant
Personal Funeral Planning
02.2025 - Current
Banquet Captain/Beverage Cart/Cafe
Indian Hills Golf Club
12.2023 - Current
Bartender/Server/Banquet Captain/Beverage Cart
Jurupa Hills Country Club
11.2018 - 04.2025
Group Fitness Instructor/Operations Manager
Crunch Fitness
05.2017 - Current
La Sierra High School