Crystal Rittenhouse
Marionville,MO
Summary
Dedicated job seeker with a proven track record of fulfilling organizational needs through consistent and efficient practices. Expertise in managing high-pressure situations and adapting to new challenges to strengthen brand reputation. Specialization in housekeeping and cleaning services, ensuring high standards of cleanliness and organization.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
Driver
Lyft
Springfield, Missouri
05.2022 - Current
- Transported passengers safely to destinations using company-provided vehicles.
- Maintained vehicle cleanliness and performed regular maintenance checks to ensure safety and reliability.
- Navigated efficiently using GPS systems to optimize travel routes.
- Communicated with passengers to enhance their travel experience and address any concerns.
- Assessed traffic conditions and modified routes to ensure timely arrivals.
- Adhered to company policies and procedures related to safety and security standards.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Followed all safety protocols to ensure a secure ride environment.
- Assisted passengers with loading and unloading luggage when necessary.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Responded promptly to customer inquiries and complaints to deliver high-quality service.
- Picked up clients from specific locations to transport and drop off at destinations.
PCA
Elara Caring
Springfield, Missouri
04.2024 - 09.2024
- Provided compassionate personal care to clients in their homes.
- Assisted clients with daily living activities and personal hygiene.
- Monitored client health and reported changes to healthcare professionals.
- Maintained a clean and safe environment for clients.
- Supported clients in meal preparation and nutrition management.
- Documented client care activities accurately and timely.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Maintained accurate records of client care services provided on a daily basis.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
Owner/House Cleaner
Lady Luck Cleaning Services
Springfield, Missouri
11.2019 - 11.2021
- Managed daily operations and ensured seamless workflow across all business functions.
- Coordinated inventory management and maintained optimal stock levels for products.
- Trained and supervised staff to enhance service quality and operational efficiency.
- Developed marketing strategies to attract new customers and retain existing ones.
- Implemented customer feedback systems to improve service delivery and satisfaction levels.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
Housekeeping Cleaner
Holiday Inn
Springfield, Missouri
03.2021 - 06.2021
- Cleaned guest rooms following Holiday Inn's standards and procedures.
- Restocked supplies in bathrooms and common areas for guest convenience.
- Maintained cleanliness in public areas, ensuring a welcoming environment.
- Reported maintenance issues to management promptly for resolution.
- Assisted team members with deep cleaning tasks during peak seasons.
- Followed safety protocols to ensure a safe working environment for all staff.
- Organized cleaning supplies and equipment for efficient workflow each shift.
- Communicated effectively with guests to address specific housekeeping requests.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Maintained a clean work area at all times by sweeping or vacuuming daily.
- Followed safety rules when handling cleaning chemicals according to OSHA regulations.
- Checked all equipment to ensure proper functioning prior to use.
- Transported trash to designated disposal areas.
- Stocked linen closets with fresh supplies of towels and linens.
- Emptied wastebaskets and replaced liners.
- Assisted with laundry duties as needed, including sorting, washing, drying and folding items.
- Replenished amenities in guest rooms according to established standards.
- Provided assistance with moving heavy furniture or appliances when necessary.
Housekeeper
Knights Inn
Sandusky, Ohio
03.2011 - 06.2011
- Cleaned and sanitized guest rooms following company standards and procedures.
- Replenished supplies and amenities to enhance guest comfort and satisfaction.
- Maintained cleanliness in public areas, ensuring a welcoming environment for guests.
- Organized cleaning supplies and equipment for efficient workflow during shifts.
- Collaborated with team members to complete tasks efficiently during peak hours.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
Education
Bussiness/Accounting - Business Administration And Management
Everest College
SpringfieldSkills
- Vehicle inspection
- Route navigation
- Customer service
- Safety compliance
- Maintenance checks
- Inventory management
- Attention to detail
- Communication skills
- Basic vehicle repairs
- Commercial driving
- Passenger support
- Traffic laws
- Defensive driving
- Confidentiality
- Valid Driver's license
- Flexible schedule
- Friendly and outgoing
- Safe driving practices
- Driving in adverse conditions
- Facility maintenance
- Quality control
- Service excellence
- Sanitation standards
- Housekeeping techniques
- Chemical handling
- Housekeeping
- Cleaning techniques
- Floor vacuuming
- Active listening
- Collect trash
- Mopping and sweeping
- Guest services
- Professional and courteous
- Special and routine cleaning
- Safe chemical handling
Certification
Defensive Driver-2021
Timeline
PCA
Elara Caring
04.2024 - 09.2024
Driver
Lyft
05.2022 - Current
Housekeeping Cleaner
Holiday Inn
03.2021 - 06.2021
Owner/House Cleaner
Lady Luck Cleaning Services
11.2019 - 11.2021
Housekeeper
Knights Inn
03.2011 - 06.2011
Bussiness/Accounting - Business Administration And Management
Everest College