Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Hi, I’m

Crystal Rivera

Collegedale,TN
Crystal Rivera

Summary

Highly motivated with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

5
years of professional experience

Work History

Entertainmart
Tyler, TX

Sales Associate
06.2023 - 07.2024

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Country Kitchen Restaurant

Restaurant Waitress
02.2023 - 06.2023

Job overview

  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Completed credit payments via card processing systems.
  • Operated Clover and Square POS systems to cash out customer checks and complete order transactions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Proyecto Fuerte Pregon

Customer Service Representative
01.2020 - 03.2022

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Chapel Hill High School
Mount Pleasant, TX

High School Diploma
05.2023

University Overview

  • Awarded Certificate of Completion for Teaching and Training
  • Awarded Certificate of Concentration for Plant Science
  • Completed AP course in English
  • Completed AP course in Spanish

Skills

  • Money Transfer Systems
  • Sales Training
  • Retail Accounts
  • Store Management
  • Cash Register Operation
  • Event Promotion
  • Closing Procedures
  • Product Promotion
  • Customer Satisfaction
  • Selling Techniques
  • Speaking Clearly
  • Team Management

Additional Information

I am fluent in Spanish and can understand basic french and Japanese.

I have very good customer service skills and can make people feel comfortable in their environment.

I am currently attending university and majoring in digital character animation.

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Entertainmart
06.2023 - 07.2024

Restaurant Waitress

Country Kitchen Restaurant
02.2023 - 06.2023

Customer Service Representative

Proyecto Fuerte Pregon
01.2020 - 03.2022

Chapel Hill High School

High School Diploma

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Crystal Rivera