Crystal Rivera
Estero,FL
Summary
Dedicated and focused and excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.
Overview
30
30
years of professional experience
Work History
Branch Manager
Naples Oxygen
Naples, FL
02.2015 - Current
In charge of all intake of Cpap orders including scheduling appointments for Respiratory Therapist, verifying insurance and making sure all needed paperwork was obtained.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Disciplined employees to encourage compliance with company policies and procedures.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Supported outside sales force in servicing and obtaining new business.
- Planned work schedules to maintain adequate staffing levels.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Front Office Manager
Naples Allergy Center
Naples, FL
10.2012 - 09.2013
Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Managed medical supply inventory, insurance records, patient charts and company files. Managed incoming and outgoing calls for busy medical office. Scheduled and confirmed appointments.Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Receptionist
Dr. Aref Wappi
Bonita springs, FL
03.2010 - 09.2012
Managed medical supply inventory, insurance records, patient charts and company files.Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes. Updated patient accounts and information on a daily basis. Scheduled and confirmed appointments for entire management team. Managed incoming and outgoing calls for busy medical office.
Receptionist
Dr. Mitchell Petusevsky
Naples, Fl
06.2007 - 03.2010
Scheduled and confirmed appointments for entire management team. Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays. Handled and processed confidential patient information. Managed incoming and outgoing calls for busy medical office.
Receptionist/ Service Writer
Collier Chrysler
Naples, Fl
03.2004 - 06.2006
Examined vehicles to determine the extent of damage or malfunctions. Communicated with customers regarding vehicle issues and potential repairs. Submitted claims to Insurance companies. Answered multiline phone line, distributed incoming mail, collected any money due. Scheduled various jobs for mechanics until business closed it's doors.
Front office/ Accounts Recievable
Moose Lodge
Jacksonville, Il
08.2001 - 12.2000
Verified details of transactions, including funds received and total account balances. Coded the general ledger and processed vendor invoice payments. Opened and assigned new client accounts. Conducted month-end balance sheet reviews and reconciled any variances. R
Office Manager
Westown Lincoln Mercury
Jacksonville, IL
04.1995 - 08.2000
Coordinated approval processes of all accounts payable invoices. Supervised and trained staff. Scheduled various job for technicians. Followed checklists to verify that all important parts were examined. Examined vehicles to determine the extent of damage or malfunctions. Communicated with customers regarding vehicle issues and potential repairs. Contributed to repeat and referral business by using strong customer service and problem solving skills. Organized work records and filed reports until the business closed it's doors.
Education
Deaf Education
MacMurray College
Skills
- Meticulous attention to detail
- Results-oriented
- Self-directed
- Time management
- Professional and mature
- Resourceful
- Dedicated team player
- Strong interpersonal skills
- Medical terminology
- Schedule management
- Microsoft office
- Various other software
- Computer savvy
Accomplishments
Promoted to Front office Manager after 7 months of employment.
Timeline
Branch Manager
Naples Oxygen
02.2015 - Current
Front Office Manager
Naples Allergy Center
10.2012 - 09.2013
Receptionist
Dr. Aref Wappi
03.2010 - 09.2012
Receptionist
Dr. Mitchell Petusevsky
06.2007 - 03.2010
Receptionist/ Service Writer
Collier Chrysler
03.2004 - 06.2006
Front office/ Accounts Recievable
Moose Lodge
08.2001 - 12.2000
Office Manager
Westown Lincoln Mercury
04.1995 - 08.2000
Deaf Education
MacMurray College
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