Crystal Roach
Summary
Dynamic Office Administrative Assistant with proven expertise in enhancing operational efficiency and client relations. Skilled in Microsoft Office, QuickBooks Online and adept at multitasking, I streamlined filing systems and improved vendor negotiations, resulting in significant cost savings while delivering exceptional customer service. Committed to fostering a welcoming office environment.
Overview
18
18
years of professional experience
Work History
Office Administrative Assistant
Kelmar Corporation
Fort Wayne, IN
04.2007 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Education
Associate of Science - Business Management
Indiana Business College
Vincennes, IN05-1994
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Scheduling appointments
- Billing and invoicing
- Scheduling and calendar management
- Schedule and calendar management
- File organization
- Document scanning
- Inventory management
- Telephone reception
- File management
- Word processing
- Payroll
- Customer engagement
- Spreadsheet development
- Proofreading
- Supply inventory
- Business correspondence
- Calendar management
- Expense reporting
- Travel arrangements
- Accounting support
- Expense tracking
- Multitasking and organization
- Client relationship management
- Email management
- Payroll and accounts payable and receivable
- Scanning and copying
- Vendor engagement
- Customer service
- Administrative support
- Computer skills
- Microsoft Office Suite
- Microsoft Word
- Computer proficiency
- Office administration
- Filing
- Client relations
- Dedicated team player
- Document control
- Strong problem solver
- Appointment scheduling
- Multi-line phone proficiency
- Time management
- Staff motivation
- Mail management
- Purchase orders organization
- Mail handling
- Multi-line phone systems
- Microsoft outlook
Timeline
Office Administrative Assistant
Kelmar Corporation
04.2007 - Current
Associate of Science - Business Management
Indiana Business College