Crystal Robbins
Cedar Creek,TX
Summary
Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering 15 years’ experience with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
18
18
years of professional experience
Work History
Admissions Specialist
Housing Authority Of The City Of Austin
02.2016 - Current
- Correspond with clients through email, telephone or postal mail.
- Answer inquiries and address, resolve or escalate issues to management personnel to ensure client satisfaction.
- Make copies, retrieve necessary documents and scan into Laserfiche.
- Screen for eligibility, calculate all income.
- Run criminal , credit , TWC reports
- Fax verifications to be completed by third party
- Turn files in within deadline
- Performed filing, billing and routing messages to appropriate people for office of 12.
Disability Coordinator
Cardon Outreach
01.2006 - 01.2016
- Copied, logged and scanned supporting documentation.
- Worked directly with Case Management and Doctors.
- Responded to customer requests via telephone and email.
- Analyzed departmental documents for appropriate distribution and filing.
- Researched medical records to determine eligibility
- Assisted in completing disability applications.
- Scheduled online appointments, HIPPA Security Rules
- Submitting applications in timely manner
- Assessed individuals'' eligibility for disability services based on medical documentation, ensuring appropriate support was provided.
Education
GED -
Austin Community College
Austin, TX2005
Skills
- Excel proficiency
- Compass
- Critical thinking
- Admissions requirement
- Application processing
- Data verification
- Fluent in Spanish, read and write
- DocuSign
- Spreadsheet
- Customer Experience
- Office Organization
- Patient Interviewing
- Medicaid Application
- Intake Interview
- Customer Inquiries
Timeline
Admissions Specialist
Housing Authority Of The City Of Austin
02.2016 - Current
Disability Coordinator
Cardon Outreach
01.2006 - 01.2016
GED -
Austin Community College
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