Crystal Roberson
Summary
Organized and dedicated worker with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Lead Case Officer
Helping Families Initiative
08.2019 - Current
- Obtain referrals from Autauga County schools to work with students & their families that have behavioral and / or truancy issues and help link them to local resources.
- Provide daily assistance to the Director of the 19th Circuit HFI program and help with training other case officers.
- Evaluated data and trends to identify areas for future improvement, leading to more effective case management strategies and enhanced client outcomes.
- Provided expert guidance to clients on available resources, helping them make informed decisions about their situations.
Special Ed. Paraprofessional
Chilton Co. BOE - Clanton Elementary School
08.2015 - 08.2019
- Provide daily assistance to teachers with SE students academically and assist with behavior management.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Take notes and keep an inclusion log on behavior and academic goals met for each day.
Administrative Assistant II
State of Alabama, Chilton Co. Health Dept.
03.2012 - 08.2015
- Provide daily clerical intake and outtake of patients
- Serve as a WIC clerk and Vital Statistics clerk
- File, answer phones, fax records, conduct monthly reports for WIC, deal with the public daily and give excellent customer service with a smile.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
K4 Teacher
Kingwood Christian CDC
07.2010 - 03.2012
- Teach Kindergarten curriculum to 4- and 5-year-olds in a Christian atmosphere
- Work and communicate with parents daily regarding their child's work and behavior for the day.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Administrative Secretary
University of Montevallo
11.2008 - 07.2010
- Provide clerical and executive assistance to the President of the University of Montevallo
- Take incoming calls and deal with students, parents, and coworkers for the President
- Coordinate the President's and University calendar for scheduled meetings and conferences
- Maintain databases for the President's Office
- Assisted the Executive Assistant with any office work as well as assist with University Events.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Administrative Support Assistant II
State of Alabama - Shelby Co. Health Dept.
07.2007 - 11.2008
- Provide daily clerical intake and outtake of patients
- Serve as a WIC clerk and Vital Statistics clerk
- File, answer phones, fax records, maintain inventory for clerical staff
- Serve as clerical supervisor over 5 clerks.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
Education
Bachelor of Arts - Sociology
University of Montevallo
Montevallo, AL08.2005
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Multitasking and Organization
- Teamwork and Collaboration
- Scheduling Management
- Effective Communication
References
- Christi Ellison, 205-329-9005
- Pam Deavers, 205-389-2410
- Stacey Phillips, 205-299-4341
Timeline
Lead Case Officer
Helping Families Initiative
08.2019 - Current
Special Ed. Paraprofessional
Chilton Co. BOE - Clanton Elementary School
08.2015 - 08.2019
Administrative Assistant II
State of Alabama, Chilton Co. Health Dept.
03.2012 - 08.2015
K4 Teacher
Kingwood Christian CDC
07.2010 - 03.2012
Administrative Secretary
University of Montevallo
11.2008 - 07.2010
Administrative Support Assistant II
State of Alabama - Shelby Co. Health Dept.
07.2007 - 11.2008
Bachelor of Arts - Sociology
University of Montevallo
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