Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Roberts

Monroe,UT

Summary

Dynamic and results-oriented professional with extensive experience at Home Depot, adept in visual merchandising and staff development. Excelled in enhancing customer satisfaction and team performance, leveraging exceptional communication and problem-solving skills. Achieved significant improvements in store operations and sales, demonstrating a proactive approach to inventory management and customer service excellence.

Knowledgeable Customer Service with solid foundation in managing merchandising operations. Successfully led visual merchandising strategies and inventory management, driving store performance. Demonstrated proficiency in team leadership and effective communication.

Experienced with merchandising strategies and store operations. Utilizes visual merchandising to boost product visibility and sales. Knowledge of team management and inventory coordination to ensure smooth store functioning.

Professional merchandising leader with strong background in retail management, specializing in optimizing product displays and inventory control. Known for fostering team collaboration and driving operational success, adaptable to changing needs. Skilled in visual merchandising, stock management, and customer relationship building. Reliable and focused on enhancing store profitability and customer satisfaction.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure a Customer Service position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

19
19
years of professional experience

Work History

Merchandising Assistant Store Manager

Home Depot
08.2014 - Current
  • Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
  • Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
  • Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
  • Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Maintained a clean and organized store environment by enforcing strict standards for cleanliness and organization.
  • Increased sales by strategically placing merchandise and creating visually appealing displays.
  • Contributed to the achievement of sales targets by effectively managing merchandise replenishment and stock levels.
  • Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
  • Implemented loss prevention measures to minimize shrinkage and protect store assets.
  • Collaborated with store management to develop effective merchandising strategies, optimizing product placement and sales performance.
  • Developed strong relationships with vendor representatives, negotiating favorable terms for product purchases.
  • Promoted a positive workplace culture through consistent communication, feedback, and recognition of employee achievements.
  • Reduced out-of-stock instances with diligent monitoring of inventory levels and timely reordering of products.
  • Evaluated competitor offerings to inform strategic decisions regarding pricing, promotions, and product assortment.
  • Enhanced customer experience by regularly updating in-store promotional materials and signage.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Completed monthly profit and loss performance reports.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.

Customer Service

Premium Oil Company
01.2006 - 11.2013
  • Expanded business clientele through professional networking and exceptional customer service.
  • Provided excellent customer service, addressing client concerns promptly and professionally.
  • Answered inquiries and provided superior customer service to clients.
  • Provided exceptional customer service, resolving dealer issues quickly and effectively.
  • Provided exceptional customer service, addressing concerns, and answering questions promptly.
  • Increased member satisfaction by providing exceptional customer service and support.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Delivered exceptional customer service, resolving issues promptly and courteously.
  • Fostered positive dining atmosphere by offering exceptional customer service.
  • Provided pre- and post-sales customer service and support.
  • Increased member retention through exceptional customer service during stressful situations.
  • Delivered outstanding customer service to ensure repeat business and referrals.
  • Operated register to provide great customer service.
  • Increased customer service ratings through personable service.
  • Greeted customers warmly to provide exceptional customer service.
  • Upheld high standards for customer service and led by example.

Education

High School Diploma -

Piute High School
Junction, UT
05-2000

Skills

  • Visual merchandising expertise
  • Staff training and development
  • Safety monitoring
  • Workflow management
  • Loss prevention strategies
  • Store leadership
  • Team conflict management
  • Teamwork
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team leadership
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Team building
  • Task prioritization
  • Self motivation
  • Product knowledge
  • Coaching and mentoring
  • Conflict resolution
  • Interpersonal skills
  • Goal setting
  • Professionalism
  • Document preparation
  • Strategic planning
  • Supplier relations
  • Inventory control
  • Time management abilities
  • Continuous improvement
  • Inventory management
  • Adaptability
  • Professional demeanor
  • Problem-solving aptitude
  • Negotiation

Timeline

Merchandising Assistant Store Manager

Home Depot
08.2014 - Current

Customer Service

Premium Oil Company
01.2006 - 11.2013

High School Diploma -

Piute High School
Crystal Roberts