Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Roberts-Long

Iron River

Summary

Dynamic and customer-focused professional with extensive experience in guest relations at Big Sand Lake Golf Course. Proven ability to enhance customer satisfaction through effective problem-solving and strong communication skills. Adept at cash handling and building lasting relationships, contributing to a collaborative and efficient work environment.

Experienced with managing front desk duties, providing exceptional customer service, and maintaining welcoming environment. Utilizes strong communication skills and problem-solving abilities to address guest inquiries and concerns effectively. Track record of ensuring smooth daily operations and fostering positive guest experiences.

Overview

7
7
years of professional experience

Work History

Desk Attendant

Big Sand Lake Golf Course
06.2025 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service at the front desk.
  • Contributed to positive team dynamics by assisting colleagues with tasks when necessary, fostering a collaborative work environment.
  • Maintained cleanliness of entranceway, lobby and restrooms.
  • Resolved guest issues promptly and professionally, ensuring positive feedback and return visits.
  • Greeted guests entering and exiting facility.
  • Maintained a clean and organized front desk area for optimal guest interaction.
  • Completed cashier and point of sale operations.

Cashier

The Station
11.2024 - 05.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Cashier

Dollar General
02.2019 - 05.2020
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

GED -

Catalina Magnet High School
Tucson
01-1996

Skills

  • Cultural sensitivity
  • Multitasking proficiency
  • Workplace safety
  • Building relationships
  • Guest relations
  • Initiative-taking
  • Sales support
  • Cash handling experience
  • Customer complaint handling
  • Oral and written communications
  • Customer service
  • Problem-solving skills
  • Time management
  • Listening skills
  • Hospitality services
  • Credit and cash payments
  • Cash handling
  • Guest services
  • Front desk management

Timeline

Desk Attendant

Big Sand Lake Golf Course
06.2025 - Current

Cashier

The Station
11.2024 - 05.2025

Cashier

Dollar General
02.2019 - 05.2020

GED -

Catalina Magnet High School

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