Crystal Robinson

FC Associate I

Amazon Warehouse - Huntersville, NC

October 2020 to Present

• Followed procedures at all times for personal and team safety.
• Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
• Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
• Maintained compliance with company safety policies and called violations to attention of management.
• Selected packing materials based on size, quantity and fragility of package contents.
• Read and analyzed work orders to verify consistency with merchandise information.
• Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
• Selected and filled orders from stock to fulfill customer requirements.
• Communicated with other departments to facilitate fulfillment activities and address issues.
• Loaded packages in delivery trucks to assist with physical delivery of products to customers.
• Received and reviewed new orders, located requested merchandise, and promptly initiated processing.

Paraprofessional/Office assistant

Danville Public Schools

April 2008 to November 2018

• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Relieved classroom teacher during breaks and maintained order and structure in classroom.
• Reported on student progress, behavior, and social skills to parents.
• Tailored lesson plans for students with emotional and cognitive disabilities.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play.
• Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
• Enforced rules and instructions to maintain discipline.
• Administered tests and assessments to evaluate student progress and performance.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained and updated office records, both digital and physical.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Input data into spreadsheets and databases.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Reviewed files, records and other documents to obtain information to respond to requests.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Educated customers about billing, payment processing and support policies and procedures.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.