Hi, I’m
Crystal Rodriguez
Houston,TX
Summary
Energetic and optimistic customer service representative with over 4 years of professional experience assisting customers in solving complex issues.
Overview
7
years of professional experience
Work History
Walgreens
Pharmacy Customer Service Representative
09.2021 - 12.2022
Job overview
- Filled and dispensed medication prescriptions accurately as ordered by physicians.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Established and maintained patient profiles, updating organizational database with current information.
- Verified prescription information prior to entry in pharmacy computer system.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Confirmed customer information and insurance eligibility for prescriptions.
Foodtown
Customer Service Representative
12.2019 - 07.2021
Job overview
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Answered constant flow of customer calls with minimal wait times, and directed to designated individuals or departments.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Handled different types of sales such as Money orders, Auto tags, Money transfers, bill payments and more.
- Informed customers about billing procedures,processed payments and provided payment option setup assistance.
- Utilized Moneygram for customers to send and receive money form bank accounts or reference numbers.
- Supervising great amounts of money from store cashiers,customers, and counting the safe to ensure all money is safely dispensed and stored.
Halliburton
Internship Student
09.2017 - 08.2018
Job overview
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Sorted and organized files, spreadsheets, and reports.
- Supported with creating project marketing materials to promote services.
- Gathered market research data, customers contacts, and entered into Excel to generate reports keeping them updated with current information.
- Supported the Marketing department by compiling paperwork and taking detailed information on meetings.
- Coordinated project files to support largest Landmark event(LIFE 2019) and enhance team success.
- Replenished office inventory, removed trash and delivered files to employees to maintain organized workplace.
Jack In The Box
Cashier
01.2016 - 07.2016
Job overview
- Restocked and organized merchandise in front lanes.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Welcomed customers and helped determine their needs.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
San Jacinto College DistrictHouston, TX
No Degree from Business
04.2024
C.E King Highschool Houston, TX
High School Diploma
08.2019
Skills
- Adverse Drug Interactions
- Process Payments
- Document Faxing and Copying
- Cash Register Operations
- Microsoft Office
- Insurance Billing
- Customer Communication
- Problem Resolution
- Customer Service and Assistance
- Customer Data Confidentiality
- Document and Records Management
Accomplishments
- Working as a pharmacy technician at Walgreens an accomplishment that I was able to do was filling more than 800 prescriptions with my team while answering phone calls and assist customers with any question over their prescriptions.
-Updating customers information on a daily basis at Halliburton with over 300 contacts information, daily.
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Customer Service Representative
Walgreens
09.2021 - 12.2022
Customer Service Representative
Foodtown
12.2019 - 07.2021
Internship Student
Halliburton
09.2017 - 08.2018
Cashier
Jack In The Box
01.2016 - 07.2016
San Jacinto College District
No Degree from Business
C.E King Highschool
High School Diploma
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