Crystal Rodriguez
Sr. Manager, Community Outreach
El Paso,United States
Summary
Highly motivated individual with strong relationship-building skills and a passion for leveraging a social sciences background in a meaningful role. Experienced in remote work with diverse communities nationwide, leading community engagement initiatives and developing impactful partnerships with grassroots organizations. Expertise in fostering inclusivity, driving positive change, and understanding cultural dynamics equips for making a lasting impact. Eager to contribute skills to a team committed to social justice and community empowerment.
Overview
16
16
years of professional experience
Work History
Senior Manager, Community Outreach/Engagement
Waterford.org
03.2023 - Current
- Led a team to champion diversity, equity, and inclusion, fostering a culture of respect and inclusivity.
- Developed and implemented cohorts, ensuring seamless onboarding and effective team integration.
- Coordinated nationwide outreach initiatives and events, partnering with internal teams for successful project execution.
- Collaborated with organizations to manage community communications across diverse platforms, ensuring prompt responses and feedback.
- Established and upheld community guidelines, creating a secure and respectful environment.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Outreach Development Manager
Waterford.org
05.2022 - 03.2023
- Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
- Established strategic outreach plans to recruit families, targeting diverse demographics.
- Implemented innovative outreach strategies to engage families from various cultural and social backgrounds.
- Built strong relationships with organizations that serve families, enhancing program participation.
- Conducted research to identify and connect with potential participants across different states.
- Coordinated and executed recruiting events, including registration drives.
- Collaborated with cross-functional teams to ensure cohesive outreach efforts.
- Adapted seamlessly between teamwork and independent tasks, continuously learning new skills and methods.
- Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
- Balanced competing priorities and resource constraints to deliver optimal results within the context of project timelines and budgetary restrictions.
Graduate Student Teaching Assistant
The University of Texas at El Paso
08.2019 - 05.2022
- Coordinated student activities, encouraging active participation in group meetings, discussions, and research.
- Maintained student records and assisted with administrative tasks to support smooth daily operations.
- Reviewed and graded assignments, ensuring confidentiality and adherence to university standards.
- Mentored students through office hours and one-on-one communication, providing academic support.
- Assisted in lesson design to enhance student understanding and engagement in Sociology courses.
- Monitored and managed classes of up to 40 students in the professor’s absence.
Administrative Assistant
Speech Communication Therapies Inc.
01.2013 - 05.2022
- Coordinated annual outreach events to increase community engagement and enrollment.
- Recruited, interviewed, and hired staff to support outreach and engagement efforts.
- Listened to community concerns and facilitated understanding of procedures, ensuring effective communication.
- Collaborated with the management team to enhance outreach strategies and improve community relations.
- Monitored and supported the work of employees and volunteers, developing improvement plans as needed.
- Responsible for recruiting, interviewing, and hiring Staff
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Graduate Student Research Assistant
The University of Texas at El Paso
01.2020 - 12.2021
- Provided assistance to the principal investigator (PI) by transcribing interviews in both, Spanish and English
- Assisted with basic report writing
- Assisted with interviewing vulnerable populations e.g
- Undocumented population
- Performed basic descriptive analyses in SPSS
- Assisted with data collection including fieldwork.
Research Interviewer (Summer Job)
The University of Texas at El Paso
06.2019 - 08.2019
- Conducted empathetic interviews with refugee volunteers in person and by phone, supporting the refugee community in El Paso.
- Recorded and documented data accurately, ensuring high standards of documentation practices.
- Worked independently and collaboratively in a fast-paced environment to support data processing and research efforts.
- Collected, documented, and transcribed interview data with precision, contributing to research studies.
- Managed and updated databases, evaluated potential study participants, and assessed their suitability.
- Wrote, edited, and translated data collection forms and questionnaires from English to Spanish.
Assistant Director
Kids Incorporated Learning Center
04.2008 - 12.2012
- Assisted in recruiting, interviewing, and hiring Staff
- Supervised and trained up to 12 employees
- Directly supported Director in managing operation workflow and led staff and overall operations in absence of the director
- Worked directly with director to assist in carrying out responsibilities of employee's affairs
- Responsible for general dealing with clients
- Responsible for maintaining and processing confidential material
- Responsible for posting open positions on the company and social media websites
- Organized files, developed spreadsheets, faxed reports, and scanned documents
- Addressed behavioral and learning issues with parents and daycare staff
- Established a safe play environment for the children
- Communicated openly with children's parents about daily activities and behaviors
- Responsible for coordinating staff meetings and required training
- Responsible for coordinating and engaging in recreational activities such as games and center events.
Education
No Degree - Sociology
The University of Texas At El Paso
El Paso, TX07.2025
Bachelor of Arts - BA - Sociology
The University of Texas At El Paso
El Paso, TX12.2019
Associate's degree - Liberal Arts and Sciences/Liberal Studies
El Paso Community College
El Paso, TX05.2017
Skills
- Inclusive Leadership
- Research Skills
- Community Engagement
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Cross-functional Team Coordination
- Data-driven decision-making
- Partnership Development
- Organizational improvement
- Organizational Development
- Team Development
Awards
- 2019 Honors Convocation Recipient for the Sociology Department
- Student Presenter
- 2019 MC for the Gold Nugget and Alumni Celebration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Manager, Community Outreach/Engagement
Waterford.org
03.2023 - Current
Outreach Development Manager
Waterford.org
05.2022 - 03.2023
Graduate Student Research Assistant
The University of Texas at El Paso
01.2020 - 12.2021
Graduate Student Teaching Assistant
The University of Texas at El Paso
08.2019 - 05.2022
Research Interviewer (Summer Job)
The University of Texas at El Paso
06.2019 - 08.2019
Administrative Assistant
Speech Communication Therapies Inc.
01.2013 - 05.2022
Assistant Director
Kids Incorporated Learning Center
04.2008 - 12.2012
No Degree - Sociology
The University of Texas At El Paso
Bachelor of Arts - BA - Sociology
The University of Texas At El Paso
Associate's degree - Liberal Arts and Sciences/Liberal Studies
El Paso Community College
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