Crystal Rodriguez
Fort Worth,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Fleet Manager
Modular Management Group
Fort Worth, Texas
12.2023 - Current
- Developed and implemented policies and procedures for fleet operations.
- Developed and implemented procedures for processing warranty claims efficiently.
- Provided technical support to customers regarding property.
- Drafted contracts from external vendors related to warranty services.
- Tracked data related to repairs and replacements for reporting purposes.
- Coordinated with internal departments such as sales, marketing, finance, legal, and engineering on matters relating to service and warranty.
- Reviewed and processed claims to ensure accuracy of all information.
- Organized information by using spreadsheets, databases or word processing applications.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Kept thorough records of service actions and customer information.
Bartender
Colonial Country Club
Fort Worth, TX
07.2021 - 12.2023
- Executed authentic service to the membership and guests to create a heartfelt, individual experience.
- Promptly and empathetically handled guest concerns.
- Processed payments accurately and efficiently with a POS system.
- Performed opening and closing duties, including restocking supplies.
- Trained new bartenders on drink preparation and upselling techniques.
- Estimated daily beverage consumption to maintain proper inventory levels.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
Mobile Technician
GY Telecom USA Inc
Fort Worth, Texas
08.2019 - 02.2020
- Performed system updates on mobile devices, including software installation and data backup and restoration.
- Diagnosed hardware issues with mobile devices and replaced defective components when necessary.
- Reviewed customer feedback regarding service quality and made improvements accordingly.
- Prepared detailed reports documenting all repairs performed on each device.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Extended device life through preventive maintenance and skilled repairs for malfunctions.
Retail Lead
Trinity Food and Beverage Services Inc
Fort Worth, TX
04.2017 - 08.2019
- Monitored sales figures, budgets, and other financial information to identify areas for improvement.
- Drafted reports outlining store performance metrics such as profit margins, turnover rates and stock levels.
- Managed daily operations, client relations and IT.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, trained and developed new staff members according to company policies.
Education
High School Diploma -
Green B. Trimble Technical High School
Fort Worth 05-2016
Skills
- Preventive Maintenance
- Effective Communication
- Customer Relationship Management
- Government Regulatory Requirements
- Expense Tracking
- Data Analytics
- Fleet Management
- Vendor Management
- Microsoft Office
- Staff Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Fleet Manager
Modular Management Group
12.2023 - Current
Bartender
Colonial Country Club
07.2021 - 12.2023
Mobile Technician
GY Telecom USA Inc
08.2019 - 02.2020
Retail Lead
Trinity Food and Beverage Services Inc
04.2017 - 08.2019
High School Diploma -
Green B. Trimble Technical High School
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