Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Rodriguez

Kyle,TX

Summary


Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Pharmacy Benefits Manager

Alorica
11.2024 - Current
  • Supported team members in achieving company goals by consistently meeting individual performance targets.
  • Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
  • Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
  • Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
  • Investigated and resolved accounting, service and delivery concerns.

Benefits Specialist

Blue Cross Blue Shield
03.2023 - 05.2024
  • Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
  • Improved communication between providers and insurance companies, leading to better understanding of policy coverage and claim status.
  • Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.
  • Provider benefits to providers for members plans

Pre Op Coordinator

Mia Aesthetics
01.2022 - 07.2022
  • Reviewed and processed medical records to ensure all necessary documentation was complete and accurate prior to surgery.
  • Collected vital signs, pre-operative information, and photographs to maintain comprehensive patient files and support surgical readiness.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Medical Assistant

Family Practice Clinic
01.2018 - 12.2022
  • Performed routine clinical tasks including vital sign measurement, EKGs, and Pulmonary Function Tests, ensuring high standards of patient care.
  • Coordinated patient scheduling, managed referrals and Prior Authorizations, and administered vaccines and injections with strict adherence to medical protocols.
  • Conducted phlebotomy and CLIA-waived testing, contributing to efficient diagnosis and patient treatment processes.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Medical Assistant

Beacon Family Healthcare
07.2017 - 04.2018
  • Documented patient medical histories, recorded vital signs, and conducted various diagnostic procedures including EKGs, pulmonary function tests, and H. pylori breath testing.
  • Administered venipunctures, injections, vaccinations, and assisted with the insertion and removal of IUDs and Nexplanons, while ensuring the maintenance of in-house medical equipment.
  • Managed front desk operations encompassing patient check-in/out, copay processing, insurance verification, and scheduling, complemented by the execution of CLIA waived testing and in-house laboratory processes.

Medical Assistant II (Float)

Community Care Health Centers
06.2013 - 09.2016
  • Conducted comprehensive medical history assessments and vital sign measurements for patients across all age groups.

Patient Care Technician

Heart Hospital of Austin
03.2007 - 05.2014
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

Medical Assisting Program, Medical Assisting

Allied Health Careers
Austin, TX
01.2007

High School Diploma - High School Education

Johnston High School
Austin, TX
01.2006

Skills

  • EMR Systems
  • Patient Care
  • Clinical Research
  • Experience Administering Injections
  • Phlebotomy
  • Customer Service
  • Typing
  • Order Entry
  • Hospital Experience
  • Laboratory Experience
  • Medical Records
  • Pediatrics
  • Vital Signs
  • Medical Terminology
  • Blood Sampling
  • Computer Skills
  • Medication Administration
  • Documentation Review
  • Medical Office Experience
  • Nursing
  • Long Term Care
  • Pricing strategy
  • Medication therapy management
  • Formulary management
  • Pharmacy benefit design

Certification

CPR Certification

Timeline

Pharmacy Benefits Manager

Alorica
11.2024 - Current

Benefits Specialist

Blue Cross Blue Shield
03.2023 - 05.2024

Pre Op Coordinator

Mia Aesthetics
01.2022 - 07.2022

Medical Assistant

Family Practice Clinic
01.2018 - 12.2022

Medical Assistant

Beacon Family Healthcare
07.2017 - 04.2018

Medical Assistant II (Float)

Community Care Health Centers
06.2013 - 09.2016

Patient Care Technician

Heart Hospital of Austin
03.2007 - 05.2014

High School Diploma - High School Education

Johnston High School

Medical Assisting Program, Medical Assisting

Allied Health Careers

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