Crystal Rodriguez

• Operating the facilities of Cyclotron, production and QC of radiopharmaceuticals in compliance with applicable safety, quality, and regulatory requirements. Maintenance and repairs of some equipment such as chemistry modules and analytical equipment. Assist facility maintenance, system repairs PM’s and system modifications to increase experience and ensure system compliance, and operations. producing and manufacturing pharmaceutical nuclear medicine.
• Conducted routine maintenance on production equipment, minimizing downtime due to malfunctions or repairs.
• Improved overall product quality by conducting thorough inspections and making necessary adjustments during the production process.
• Enhanced production efficiency by optimizing pharmaceutical manufacturing processes and equipment.
• Participated in cross-functional team meetings to discuss project progress, share updates, and resolve any issues affecting production efficiency or product quality.

Assisted customers with submitting non-emergency police reports, or filing service requests with city of austin entities and affiliates to assist the customer in resolving or answering concerns and questions they have. Data entry, researching inquiries for customers, answering incoming calls, front desk.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Assembly line production ,applying wires inside of harness using tools to screw and secure into place, using appropriate PPE for electric safety. Fast paced environment making sure to adhere to SOP and blueprints for proper assembly.
• Implemented lean manufacturing principles within the workstation layout which led to reduced waste generation.
• Contributed to cost reduction efforts by identifying inefficiencies in the production process and suggesting viable solutions.

• Hydraulics and pneumatics Customer service, assist customers with purchases or quotes. Arrange shipping and receiving of their purchase.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Yield engineering. We classify defects on wafers based off an internal catalog and document them into data manager. Quality inspection, adhere to SOP’s standards and protocols. Investigated reports of wafer defects that could be sourced to my assigned toolset. Evaluated wafer defects of interest to determine the source of defects and to correct any tools or process malfunctions. Assisted Engineers with tool repair. Checked and inspected operations, applications, and systems against predetermined tolerances. Supported engineers in testing and implementing new processes. Followed strict SOP guidelines to ensure customers would receive only the highest quality product.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

• Manually load lots into the machine to enhance production and quotas. Keep backup lots stocked and ready to load in tools. Quality metrics and adhere to SOP’S.
• Mentored junior technicians, fostering skill development and adherence to safety protocols.
• Implemented process improvements to enhance operational efficiency and reduce downtime.
• Operated advanced semiconductor fabrication equipment with precision and expertise.

• Housekeeping, changing linen, documentation of services provided for owners and office files. proper communication with office of early arrivals for preparations needed on a timely manner, or if customers were going to be extending out dates to a reservation, as to not disrupt tenants accommodations
• Assisted in training new hires on housekeeping procedures, promoting consistent quality across the department.
• Collaborated with housekeeping to expedite room readiness, enhancing guest check-in experience.

• Packaging, palletizing, stocking, cleaning, brewing coffee operating forklift.
• Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
• Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
• Met daily production quotas by working effectively within a fast-paced assembly line environment.

• Managing escalated phone calls to preserve customer expectations and ensure repeat business while maintaining quality control metrics.
• Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
• Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.