Crystal Rodriguez-Cruz
Corpus Christi,TX
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 15 years of experience to new professional challenges with growth-oriented organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Director
Upbring Bokenkamp Children's Shelter
06.2022 - Current
- Provide oversight and leadership of all program services and activities required to meet Agency and licensing standards and UC Individual Service Plans (ISP)
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Monitored program performance to identify areas for improvement.
- Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
- Maintained and updated project related documents.
- Led change management initiatives, fostering a positive organizational culture during periods of transition.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Cultivated high-performing team by recruiting top talent and providing ongoing professional development opportunities.
- Implemented feedback mechanisms to gather insights from participants, guiding continuous program improvement.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
Program Manager
Paloma Place Residential Treatment Center
09.2021 - 12.2021
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Coached team members on productivity strategies to accomplish challenging goals.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Program Administrator
The Open Arms Foster Care and Adoption Agency
08.2016 - 09.2021
- Successful oversight of daily operations of foster care and adoption agency with over twenty homes and fifty children
- Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
- Maintained accurate records of program activities, using data-driven analyses to inform future planning and decisionmaking.
- Coordinated events with precision, overseeing logistics, registration, catering arrangements, and other critical details to ensure successful outcomes.
- Implemented evaluation tools to measure program effectiveness consistently over time while using assessment findings to make improvements where needed.
- Created informative reports for senior management, presenting findings on program performance in concise yet thorough manner.
- Ensured compliance with applicable regulations by maintaining up-to-date knowledge of relevant laws governing program activities.
- Maintained and updated project related documents.
- Provided ongoing direction and leadership for program operations.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Monitored program performance to identify areas for improvement.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided exceptional customer service by addressing inquiries from stakeholders promptly and professionally.
Foster Home Developer
The Open Arms Foster Care and Adoption Agency
06.2014 - 09.2021
- Complete ten-twenty thorough Foster/Adopt Home Studies annually
- Provided crisis intervention support to struggling families, working closely with mental health professionals when necessary.
- Coordinated transitional services for youth aging out of the system, helping them prepare for independent living successfully.
- Contributed to a positive work environment by actively participating in staff meetings, sharing ideas, and offering constructive feedback on program initiatives.
- Improved placement success rates by conducting thorough assessments of potential foster families and matching them with children in need.
- Facilitated training sessions for prospective foster parents, covering topics such as trauma-informed care and attachment theory.
- Continuously expanded knowledge of industry best practices by attending relevant conferences, workshops, and trainings.
- Managed a diverse caseload effectively by prioritizing tasks based on urgency levels and regularly communicating with team members.
- Enhanced the well-being of foster children by providing ongoing support, resources, and guidance to foster families.
- Assisted in recruiting new foster parents through targeted outreach efforts and public presentations about the program''s benefits and requirements.
- Completed regular visitations to check on children, families and home environments.
Child Placement Staff
The Open Arms Foster Care and Adoption Agency
09.2012 - 06.2014
- Contributed to a positive work environment by actively participating in staff meetings, sharing ideas, and offering constructive feedback on program initiatives.
- Coordinated transitional services for youth aging out of the system, helping them prepare for independent living successfully.
- Developed comprehensive care plans for each child in the program, ensuring their needs were consistently met.
- Monitored progress of children in placements, adjusting care plans as needed for optimal outcomes.
- Conducted regular home visits to ensure safety and stability within foster homes.
- Managed a diverse caseload effectively by prioritizing tasks based on urgency levels and regularly communicating with team members.
- Enhanced the well-being of foster children by providing ongoing support, resources, and guidance to foster families.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Provided in-home training and support to foster parents during weekly meetings to help mitigate problems arising from child behavior.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
Adult Mental Health Case Manager
Nueces County MHID
03.2009 - 09.2012
- Collaborated with multidisciplinary teams to ensure the provision of comprehensive care for clients, resulting in improved overall wellbeing.
- Provided patients and family members with education regarding illness, medications, and treatment plans.
- Coordinated psychiatric evaluations for clients in need, expediting access to appropriate medications or treatments.
- Monitored ongoing treatments for medication side effects, worsening of symptoms and therapeutic response.
Education
Bachelor of Arts in Psychology -
Texas A&M University
Corpus Christi, TexasSkills
- Fluent in Spanish
- Effective leader
- Administration knowledge
- Program Leadership
- Staff Development
- Partnership Development
- Personnel Supervision
- Policy Implementation
Certification
- Licensed Child Care Administrator
- Licensed Child Placing Agency Administrator
- CPR and First Aid Certified
- SAMA (Satori Alternative to Managing Aggression)-Emergency Behavior Intervention
Additionalparticipation
- Routine Case Manager II
- Perform Quarterly Case Management and assessment of individuals with a mental illness.
- Manage consumers’ medication, medication education, necessary daily skills, and perform Crisis Intervention services.
- Collaborate with unit supervisor, clients, client family and friends to secure placement of children in subsequent homes during hospitalization or utilization of Pathways transition by clients.
- Link and refer consumers to necessary community resources. (i.e. Shelters, food bank, Social Security, Local Charities, Rehabilitation centers)
- Collaborate with Probation and Parole Departments, Adult Protective Services, and Department of Family and Protective Services.
- Perform Diagnosis Education
Areasofspecialty
- Administration/Supervisory
- Residential Operations
- Foster Care
- Adoption
- Utilization of community resources (networking)
- Psychosocial education for individuals and their families
- Mental Health
- Children and Families
- Case Management
Languages
Spanish
Full Professional
Timeline
Program Director
Upbring Bokenkamp Children's Shelter
06.2022 - Current
Program Manager
Paloma Place Residential Treatment Center
09.2021 - 12.2021
Program Administrator
The Open Arms Foster Care and Adoption Agency
08.2016 - 09.2021
Foster Home Developer
The Open Arms Foster Care and Adoption Agency
06.2014 - 09.2021
Child Placement Staff
The Open Arms Foster Care and Adoption Agency
09.2012 - 06.2014
Adult Mental Health Case Manager
Nueces County MHID
03.2009 - 09.2012
Bachelor of Arts in Psychology -
Texas A&M University
- Licensed Child Care Administrator
- Licensed Child Placing Agency Administrator
- CPR and First Aid Certified
- SAMA (Satori Alternative to Managing Aggression)-Emergency Behavior Intervention
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