Crystal Rogers
Lillington,NC
Summary
Industrious Shipping Manager focused on maintaining smooth and efficient shipping operations. Proficient in shipping carrier policies and procedures. Offering 15+ years of industry experience with proven track record of delivering top-quality shipping service and empowering leadership.
Overview
24
24
years of professional experience
Work History
Logistics Planner
Boon Edam Inc.
Lillington, NC
04.2007 - Current
- Developed and implemented logistics plans to optimize transportation, warehousing, and inventory management systems.
- Analyzed supply chain data to identify trends in order fulfillment, shipping times, and customer service issues.
- Coordinated with vendors on delivery schedules for materials, parts, and products.
- Monitored stock levels of raw materials and finished goods to ensure timely replenishment.
- Evaluated current warehouse operations for cost-effectiveness and efficiency gains.
- Maintained accurate records of all incoming and outgoing shipments.
- Assisted in the development of new strategies to improve overall supply chain performance.
- Negotiated rates with carriers for domestic and international freight services.
- Identified opportunities to streamline distribution processes through automation or other methods.
- Resolved discrepancies between shippers, receivers, carriers, customers, and suppliers in a timely manner.
- Provided guidance on best practices related to customs clearance procedures for international shipments.
- Created detailed reports outlining shipment costs by carrier type or mode of transport used.
- Collaborated with internal teams on product launches or promotions that require special shipping arrangements.
- Ensured compliance with applicable laws regarding hazardous material packaging requirements when necessary.
- Planned routes for efficient pick-up and delivery schedules based on driver availability and customer needs.
- Established relationships with third-party logistics providers to secure competitive pricing.
- Developed metrics to measure performance against established goals for cost savings initiatives.
- Investigated root causes of any delays in the supply chain process.
- Managed paperwork and necessary information required for client shipments.
- Dispatched information to service providers to schedule freight movement.
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Prioritized work based on business demands and freight delivery times.
- Evaluated problematic conditions to resolve issues and optimize service levels.
- Evaluated incoming pick-up and delivery requests to determine driver assignments.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Developed action plans with driving personnel to reduce service failure.
- Directed team activities by establishing task priorities and providing guidance.
- Maintained records of damaged goods, backorders and applicable regulatory reporting.
Automated Logistical Specialist (92A)
US Army
FT Hood, TX
07.1999 - 07.2005
- Maintained and updated automated supply systems, including Standard Army Retail Supply System and Global Combat Support System-Army.
- Conducted regular physical inventories to ensure accuracy of records.
- Managed the shipping, receiving process for incoming, outgoing materials.
- Assisted in loading and unloading shipments from trucks and other vehicles.
- Prepared bills of lading for shipment of supplies.
- Coordinated with vendors to order necessary materials as needed.
- Ensured that orders were placed in accordance with government regulations and policies.
- Manipulated data into databases such as Microsoft Access or Excel spreadsheets.
- Utilized various software programs to monitor material status information, develop projections, and generate reports regarding supply activity.
- Processed requisitions for equipment, parts, and services through appropriate channels.
- Identified discrepancies between actual inventory counts and computer records.
- Resolved problems related to ordering, receiving, stocking, issuing, shipping or transporting supplies.
Education
Associate of Arts - Operations Management And Supervision
FTCC
Fayetteville NC07.2013
High School Diploma -
Lee County Senior High
Sanford NC05.1999
Bachelor of Arts - Operations Managment And Technology
Western Governors University
FLSkills
- Expense Management
- OSHA Compliance
- Problem-Solving
- Transportation Management
- Contract Negotiation
- Supply Chain Operations
- Warehousing Processes
- Inventory Control
- Motivational Leadership
- Customer Service
- Operational Efficiency
- Invoicing and Shipping Documentation
- Global Logistics
- Shipping Procedures
- Process Optimization
- Coaching and Mentoring
Affiliations
Community Volunteer/Buddy Backpack 2008 – Present
St. Jude Childrens Hospital 2015 - Present
Security Industry Association 2010 - Present
References
References available upon request.
Timeline
Logistics Planner
Boon Edam Inc.
04.2007 - Current
Automated Logistical Specialist (92A)
US Army
07.1999 - 07.2005
Associate of Arts - Operations Management And Supervision
FTCC
High School Diploma -
Lee County Senior High
Bachelor of Arts - Operations Managment And Technology
Western Governors University
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