Crystal Rogers
Hackensack,NJ
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
UNTUCKit
10.2018 - 10.2024
- Assisted customers with a warm and professional attitude
- Responsible for tracking and maintaining inventory
- Take payment information and other pertinent information such as addresses and phone numbers
- Work with customer service manager to ensure proper customer service is being delivered
- Greet customers warmly and ascertain problem or reason for calling.
Special Education Substitute Teacher
New York City Department Of Education
09.2022 - 06.2023
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
Substitute Teacher, K-5
Department Of Education
10.2021 - 06.2022
- Took over class as regular classroom teacher, managing assignments, student needs and recordkeeping.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by school coaches to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Helped students develop life-long learning skills and good study habits.
- Assigned, explained and graded homework.
- Planned and implemented integrated lessons to meet national standards.
Student Account Representative
New York University
02.2015 - 06.2017
- Overall day-to-day responsibility to coordinate all aspects of relating to student services
- Also worked closely with department leadership and staff to ensure a high level of student satisfaction and accuracy
- Major accomplishments to date include the following: Provide great advice, support, and follow-up to prospective students
- Manage lead database, including acquiring student lists, entering new leads, and creating reports
- Support team at live events throughout the community; at times, conduct presentations for students, parents, and educators
- Staff busy Student Services desk, maintaining strong and independent presence as primary Student
- Approve and process student course extensions/changes and vacation requests
- Keep detailed and precise records in school management database and student files.
Receptionist
Town & Country
03.2013 - 12.2014
- Assisted various teams and account managers with all administrative functions and work planning
- Major accomplishments to date include the following: Meticulous calendar management of all supported executives, including anticipating needs and proactively adjusting schedules, arrangements and meetings as needed
- Schedule meetings and conference rooms
- Maintain accurate listing of continual items/issues and track to their completion
- Plan, coordinate and manage extensive and comprehensive travel arrangements, both domestic and international, including providing detailed travel itineraries
- Coordination of work flow and all relevant paperwork to prepare executive team for meetings, interviews, and presentations
- Establish and maintain organizational filing systems, both hard copy and electronic
- Assist in the preparation, compilation and distribution of routine and periodic reports
- Handle sensitive and confidential matters with the strictest confidence
- Other duties and responsibilities as assigned.
Education
BA - Fine Arts, Painting
Pratt Institute
Skills
- Elementary education
- Creative problem solving
- Verbal and written communication
- Patient and Empathetic
- Lesson planning
- Customer service
- Good communication skills
- Customer relationship management (CRM)
- Telephone etiquette
- Problem resolution
Timeline
Special Education Substitute Teacher
New York City Department Of Education
09.2022 - 06.2023
Substitute Teacher, K-5
Department Of Education
10.2021 - 06.2022
Customer Service Specialist
UNTUCKit
10.2018 - 10.2024
Student Account Representative
New York University
02.2015 - 06.2017
Receptionist
Town & Country
03.2013 - 12.2014
BA - Fine Arts, Painting
Pratt Institute
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