Crystal Rosales

Work History

Tesla

08.2022 - Current

Prepared upcoming appointments to ensure we have needed parts for service visits to enhance customer experience
Estimate costs of repairs based on parts and labor charges
Record results of diagnostic tests
Examine vehicles, compile estimates of repair costs, and secure customers' approval to perform repairs
Handled customer issues with conﬁdence, using complex problem solving to provide e ective resolution
Pleasantly greeted customers and asked open-ended questions to better determine needs
Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action
Explained estimates and determined repair timelines to manage customer expectations.

THE PAN

01.2021 - 08.2022

Listened to customer concerns and complaints and quickly rectiﬁed issues
Demonstrated ability to manage multiple tasks while remaining adaptable and ﬂexible
Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
Optimized front-of-house operations by managing capacity, avoiding long wait times for guests
Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of- house operations
Exercised focus and concentration to keep track of tables and remember orders
Prioritized multiple tasks in dynamic environment and stayed calm and composed
Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.

Corporate Pointe Dental

01.2019 - 08.2022

Established work schedules and assignments for staff , accorded to workload, space and equipment availability
gentle support and delivered compassionate care during dental procedures
Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
Made patient reminder calls and followed up on missed appointments
Exposed, developed and mounted intraoral and extraoral dental x-rays, as well as digital xrays
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, setting rooms and trays.
Used various dental instruments to safely and properly clean teeth.

Western Dental Services

01.2018 - 01.2019

Used various dental instruments to safely and properly clean teeth
Mixed compounds for cleaning or ﬁlling teeth
Charted conditions of decay and disease to prepare for diagnosis and treatment by dentist
Poured, trimmed and polished study casts
Provided postoperative instructions prescribed by dentist
Instructed patients in oral hygiene and plaque control programs
Recorded accurate, thorough treatment information in patient records.