Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Rosales

Long Beach,California

Summary

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

3
3
years of professional experience

Work History

Tesla Advisor

Tesla
08.2022 - 02.2023
  • Prepared upcoming appointments to ensure we have needed parts for service visits to enhance customer experience
  • Estimate costs of repairs based on parts and labor charges
  • Record results of diagnostic tests
  • Examine vehicles, compile estimates of repair costs, and secure customers' approval to perform repairs
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution
  • Pleasantly greeted customers and asked open-ended questions to better determine needs
  • Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action
  • Explained estimates and determined repair timelines to manage customer expectations
  • Server

Lead Server

The Pan
06.2021 - 08.2022
  • Listened to customer concerns and complaints and quickly rectified issues
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
  • Optimized front-of-house operations by managing capacity, avoiding long wait times for guests
  • Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front- of- house operations
  • Exercised focus and concentration to keep track of tables and remember orders
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Server

Seafood and Crawfish
03.2020 - 07.2022
  • Processed payments and applied discounts where necessary
  • Assisted BOH in preparing to go orders and prepping food menu items
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
  • Optimized front-of-house operations by managing capacity, avoiding long wait times for guests
  • Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front- of- house operations
  • Exercised focus and concentration to keep track of tables and remember orders
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers

Education

Some College (No Degree) - Engineering Mechanics

Long Beach City College
Long Beach, CA

Skills

  • Customer Service and Assistance
  • Product and Service Expertise
  • Order Accuracy
  • High-Volume Dining
  • Communication
  • Transactions and Cash Handling
  • Customer Service and Rapport
  • Adaptable and Flexible
  • Conflict and Complaint Resolution

Timeline

Tesla Advisor

Tesla
08.2022 - 02.2023

Lead Server

The Pan
06.2021 - 08.2022

Server

Seafood and Crawfish
03.2020 - 07.2022

Some College (No Degree) - Engineering Mechanics

Long Beach City College

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