Crystal Rosales
West Covina,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dental Assistant
Healthy Smiles Inc
West Covina, CA
01.2024 - 07.2024
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Conducted routine maintenance of equipment used in dentistry operations.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
Sales Associate
Cricket Wireless
Azusa, CA
06.2022 - 12.2023
- Maintained a clean, organized inventory and curated displays with current electronics.
- Created inviting displays to advertise new products, to boost productivity.
- Meticulously operated POS system transactions, including credit, cash, exchanges, returns, and refunds, to ensure seamless and accurate cash flow.
- Greeted customers and provided exceptional customer service.
Sales Associate
Five Below
West Covina, CA
10.2021 - 01.2022
- Rotated inventory to keep a clean and upheld store front
- Meticulously operated POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
- Advertised new products to hold a standard productive level.
Sales Associate
Carters
West Covina, CA
07.2020 - 05.2021
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
- Anticipated customer needs, providing them with excellent customer service while upholding brand standards
- Meticulously operated POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.
Education
Dental Assistant -
North West College
West Covina, CA04-2024
High School Diploma -
La Puente High School
La Puente, CA05-2020
Skills
- Knowledge of Microsoft Office
- Spanish
- English
- Knowledgeable in [Software]
- Insurance Billing
- Office Management
Certification
- Coronal Polishing Certificate, Pending
- X-Ray Certificate, Pending
- CRP Certificate
Timeline
Dental Assistant
Healthy Smiles Inc
01.2024 - 07.2024
Sales Associate
Cricket Wireless
06.2022 - 12.2023
Sales Associate
Five Below
10.2021 - 01.2022
Sales Associate
Carters
07.2020 - 05.2021
Dental Assistant -
North West College
High School Diploma -
La Puente High School
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