Crystal Ross
Bossier City,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Training and Employment Specialist
Goodwill Industries Of North Louisiana
07.2023 - Current
- Provided regular updates on clients'' progress to internal team members, ensuring a cohesive approach to service delivery and timely intervention when necessary.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Managed a diverse caseload of individuals from various backgrounds, tailoring services based on unique needs and circumstances.
- Developed customized employment plans for clients, resulting in successful job placements and long-term career growth.
Human Resource Coordinator
Goodwill Industries Of North Louisiana
12.2022 - 07.2023
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Conducted new employee onboarding and provided ongoing orientation training.
Assistant Front Office Manager
Oaklawn Racing & Gaming
03.2020 - 04.2022
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Created, prepared, and delivered reports to various departments.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
Promotions, Events and Entertainment Coordinator
Penn National Gaming
03.2014 - 03.2020
- Handled last-minute changes or cancellations with professionalism, swiftly implementing backup plans to ensure event success.
- Fostered long-term partnerships with entertainers by providing personalized support throughout the booking and performance process.
- Streamlined communication between performers and event organizers for greater efficiency and satisfaction.
- Developed strong relationships with vendors and service providers to negotiate favorable contracts for clients.
- Liaised with technical crews to guarantee smooth audiovisual setups and troubleshoot any potential issues before showtime.
- Successfully coordinated entertainment lineups for various large-scale events, resulting in positive feedback from attendees and clients alike.
- Coordinated logistics for travel, accommodations, and rehearsals for entertainers, ensuring a smooth experience from start to finish.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Collaborated with marketing teams to create promotional materials that effectively showcased upcoming events.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ05.2027
High School Diploma -
Parkway High School
Bossier City, LA05.2002
Skills
- Proficient in Microsoft Word, Excel and PowerPoint
- Experience with: LMS, Super Playmate, OPERA, ACSC, Spotlight, MGT and CRM
- Communication
- Organized
- Problem-solving
Accolades
- P.R.I.D.E Award Nomination, 2019
- Crew Member of the Quarter, Margaritaville Casino 2019
- Team Leader of the Month, Oaklawn Casino 2020
- Team Leader of the Month, Oaklawn Casino 2022
Timeline
Training and Employment Specialist
Goodwill Industries Of North Louisiana
07.2023 - Current
Human Resource Coordinator
Goodwill Industries Of North Louisiana
12.2022 - 07.2023
Assistant Front Office Manager
Oaklawn Racing & Gaming
03.2020 - 04.2022
Promotions, Events and Entertainment Coordinator
Penn National Gaming
03.2014 - 03.2020
Bachelor of Science - Business Administration And Management
University of Phoenix
High School Diploma -
Parkway High School
Similar Profiles
Albert DyerAlbert Dyer
Career Navigator at Goodwill Industries Of North LouisianaCareer Navigator at Goodwill Industries Of North Louisiana
PATRICIA WILLIAMSPATRICIA WILLIAMS
EXIT 318 Regional Reentry Manager-Caddo, Bossier, Ouachita and Rapides parishes at Goodwill Industries of North LouisianaEXIT 318 Regional Reentry Manager-Caddo, Bossier, Ouachita and Rapides parishes at Goodwill Industries of North Louisiana
Carolyn TillmanCarolyn Tillman
Community Relations & Media Specialist at Goodwill Industries of North LouisianaCommunity Relations & Media Specialist at Goodwill Industries of North Louisiana
Shannon AndrusiaShannon Andrusia
Cashier/Sales Associate at WalmartCashier/Sales Associate at Walmart
Aaron WilsonAaron Wilson
Committee Member at Louisiana State Bar Association - Ethics Advisory Service CommitteeCommittee Member at Louisiana State Bar Association - Ethics Advisory Service Committee