Crystal Roupp
Wellsboro,PA
Summary
Goal-driven Detail Manager experienced in detailing vehicles, leading teams, and satisfying customers. Industrious and methodical supervisor ready to apply skills and many years' experience to challenging position.
Overview
16
16
years of professional experience
Work History
New and Used Detail Manager
Blaise Alexander Chevrolet
Mansfield, PA
04.2024 - 06.2024
- Ensured customer satisfaction by providing excellent service and attention to detail.
- Facilitated smooth operations by managing the day-to-day activities of the team.
- Developed, implemented and maintained detailed procedures for quality assurance.
- Collaborated with other departments to develop best practices for product delivery.
- Provided guidance and support to team members in order to increase productivity and efficiency.
- Resolved customer complaints in a timely manner while maintaining high levels of customer service.
- Maintained accurate records of inventory levels, stock movements and customer orders.
- Conducted regular reviews of staff performance to ensure high standards were met.
- Created reports that tracked progress towards goals and objectives.
- Performed market research in order to stay abreast of industry trends and developments.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Shift Supervisor
Acorn Markets
Wellsboro, PA
01.2014 - 04.2019
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies for improving operational efficiency and customer service levels.
- Investigated accidents or incidents occurring during shift hours.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Assessed operations and adjusted scheduling to maximize productivity.
- Monitored security and enforced loss prevention strategies during shift.
- Handled emergency situations with composure and in accordance with company guidelines.
- Developed promotional strategies to attract more customers during slow periods.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
Lead Direct Care Staff Member
Help Mates For Hope
Mansfield, PA
02.2008 - 08.2011
- Provided direct supervision of staff and clients in a residential setting.
- Assessed client needs and developed individualized treatment plans.
- Facilitated group sessions for clients to help develop life skills.
- Created daily activity schedules for clients, including educational and recreational activities.
- Conducted regular safety checks on the facility and grounds.
- Ensured compliance with all state regulations related to the operation of the facility.
- Maintained accurate records of client progress and behavior using electronic health records system.
- Performed crisis intervention when necessary, ensuring safety of both staff and clients involved in conflict situations.
- Collaborated with other departments within the organization to coordinate services for clients.
- Served as a mentor for new staff members by providing guidance on how best to serve clients' needs.
- I oversaw the maintenance of a clean environment that meets health standards while promoting an atmosphere conducive to healing.
- Actively participated in professional development opportunities through workshops, conferences, or online courses.
- Attended meetings with multidisciplinary teams to discuss client progress or changes in treatment plans.
- Provided support during difficult transitions such as discharge from the facility or admission into another program.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Tracked and reported clients' progress based on observations and conversations.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Instructed family members on how to provide bedside care.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Education
High School Diploma -
Palmetto High School
Palmetto, FL06-1997
Skills
- Partnership Development
- Team Management
- Training and mentoring
- Inventory Control
- Emergency Response
- Schedule Management
- Customer Service
- Process Improvement
- Documentation And Reporting
- Preventive Maintenance
- Problem-solving abilities
- Self Motivation
- Positive Attitude
- Problem-Solving
- Professional and Courteous
- Time Management
- Customer Relationship Management
- Computer Skills
- Multitasking
- Adaptability
- Professionalism
- Goal Setting
- Problem-solving aptitude
- Excellent Communication
- Time management abilities
- Interpersonal Skills
- Good Judgment
- Active Listening
- Negotiation and Conflict Resolution
References
References available upon request.
Timeline
New and Used Detail Manager
Blaise Alexander Chevrolet
04.2024 - 06.2024
Shift Supervisor
Acorn Markets
01.2014 - 04.2019
Lead Direct Care Staff Member
Help Mates For Hope
02.2008 - 08.2011
High School Diploma -
Palmetto High School
Similar Profiles
Kristen MoweryKristen Mowery
Warranty Administrator at Blaise Alexander ChevroletWarranty Administrator at Blaise Alexander Chevrolet
Colton WaltersColton Walters
Salesperson at Blaise Alexander ChevroletSalesperson at Blaise Alexander Chevrolet
Isaac HudzinskiIsaac Hudzinski
Sales Associate at Blaise Alexander Chevrolet Greencastle PASales Associate at Blaise Alexander Chevrolet Greencastle PA