Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Rouse

La Grange,NC

Summary

Committed CNA II and AAS in General Occupation Technology graduate pursuing healthcare specialist position with Trillium Health Resources, offering robust expertise in patient advocacy, behavioral health support, and clinical coordination to elevate community members' quality of life.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Healthcare Technician II

Eastern Correctional Institution
Maury , NC
10.2025 - Current
  • Responded promptly to medical emergencies, delivering appropriate medical attention.
  • Collaborated with multidisciplinary teams to develop and implement patient care plans.
  • Maintained accurate medical records and documentation, ensuring compliance with healthcare regulations.
  • Supported medication administration and managed inventory, ensuring timely availability of essential medications.
  • Ensured confidentiality of patient information in accordance with HIPAA regulations.
  • Educated inmates on health-related topics and wellness practices, enhancing health awareness and self-management.
  • Actively participated in emergency response situations to maintain safety standards.
  • Work 40- 65 hours per week

CNA II - Pediatric Specialty Clinic (Nephrology)

ECU Health
Greenville, NC
07.2025 - 10.2025
  • Provide direct support to pediatric patients with kidney conditions in an outpatient specialty clinic.
  • Assisted with vitals, procedures, and ongoing care, ensuring accurate documentation to support patient health.
  • Coordinate scheduling and follow-ups with families and clinical staff.
  • Communicated effectively with patients, families, and healthcare team members.
  • Documented patient care activities accurately in electronic health records.
  • Supported patient mobility through safe transfers and ambulation, promoting independence and comfort.
  • Facilitated effective communication among patients, families, and healthcare professionals to enhance care coordination.
  • Worked 40 hours per week

Healthcare Technician II

Maury Correctional Institution
Maury, NC
10.2022 - 05.2025
  • Provided direct, hands-on care to inmates with mental illnesses, emotional disturbances, or developmental disabilities, collaborating with nursing and physician teams to optimize treatment.
  • Monitored chronic and acute conditions and responded to urgent needs, ensuring timely intervention and care.
  • Delivered direct and behavioral health support to incarcerated patients, enhancing their overall well-being.
  • Maintained detailed medical records in coordination with nursing and security teams.
  • Worked 40-60 hours per week

Care Partner / Emergency Department Technician

ECU Health
Greenville, NC
03.2020 - 10.2022
  • Assisted in trauma response and delivered critical clinical support for patients in crisis, contributing to stabilization and care continuity.
  • Monitored patient conditions and promptly reported changes to nursing staff.
  • Collaborated with healthcare team to coordinate comprehensive patient support, enhancing overall patient care experience.
  • Collected lab samples, performed EKGs, managed COVID swabs, and prepared patients for treatment.
  • Maintained accurate patient records and documentation in electronic systems.
  • Provided emotional support and companionship to foster patient well-being and improve recovery outcomes.
  • Facilitated patient independence by assisting with daily living tasks in a supportive manner.
  • Participated in training sessions to advance caregiving skills and knowledge.
  • Worked 36-48 hours per week

Care Partner - Central Staffing Pool

ECU Health
Greenville, NC
07.2021 - 03.2022
  • Delivered adaptable patient care tailored to specific needs across multiple hospital departments.
  • Monitored patient health and reported changes to nursing staff.
  • Provided hygiene support and mobility assistance while coordinating specimen collection to ensure patient comfort and care.
  • Assisted patients with daily living activities and personal care tasks.
  • Communicated effectively with patients and families to provide support.

Worked 36-40 hours per week

Client Services Representative - Pathology

ECU Health
Greenville, NC
05.2019 - 03.2020
  • Communicated critical lab results to healthcare providers, ensuring timely patient care.
  • Managed and created patient health records, prioritizing accuracy to support efficient treatment processes.
  • Coordinated scheduling for patient appointments and follow-ups.
  • Assisted clients with inquiries and resolved issues promptly.
  • Provided support to team members in daily operations and client interactions.
  • Worked 40-55 hours per week

Pathology Lab Support Technician

ECU Health
Greenville, NC
02.2018 - 05.2019
  • Verified patient identification and transported specimens to ensure timely delivery for testing.
  • Assisted in specimen preparation for diagnostic testing and analysis.
  • Performed EKGs and urinalysis while processing lab samples to support accurate diagnostics.
  • Operated laboratory equipment following safety protocols and standard procedures.
  • Managed laboratory inventory to ensure availability of essential supplies.
  • Worked 40 hours per week

Nursing Assistant (NA I/NA II/PCA)

Greenville & Washington, NC
01.2008 - 01.2014
  • Supported clients with daily living tasks, wound care, and chronic health conditions.
  • Provided companionship and emotional support in home care settings.

Education

Associate in applied science - General Occupational Technology

Lenoir Community College
Kinston, NC
12-2022

Skills

  • Patient care techniques
  • Adult patient care
  • Cardiac monitoring
  • Vital signs monitoring
  • Sample handling
  • Infection control protocols
  • Documentation accuracy
  • Medical record management
  • Patient engagement
  • Patient interaction techniques
  • Team collaboration
  • Professional communication
  • HIPAA compliance

Certification

  • CNA II - North Carolina Board of Nursing- #81178 Original Date: 08/12/2014 Expiration Date: 05/31/2028
  • CPR Certified
  • CNA 1 - North Carolina Department of Health and Human Services - #392891 Original Date: 02/22/2010 Expiration 11/30/2027

Timeline

Healthcare Technician II

Eastern Correctional Institution
10.2025 - Current

CNA II - Pediatric Specialty Clinic (Nephrology)

ECU Health
07.2025 - 10.2025

Healthcare Technician II

Maury Correctional Institution
10.2022 - 05.2025

Care Partner - Central Staffing Pool

ECU Health
07.2021 - 03.2022

Care Partner / Emergency Department Technician

ECU Health
03.2020 - 10.2022

Client Services Representative - Pathology

ECU Health
05.2019 - 03.2020

Pathology Lab Support Technician

ECU Health
02.2018 - 05.2019

Nursing Assistant (NA I/NA II/PCA)

01.2008 - 01.2014

Associate in applied science - General Occupational Technology

Lenoir Community College
Crystal Rouse