Crystal Roy
Patient And Customer Care Professional
Gary,IN
Summary
Professional with extensive experience in radiology support, adept in imaging procedures and patient care. Strong ability to collaborate with healthcare teams and adapt to dynamic environments. Skilled in operating radiographic equipment, maintaining patient records, and ensuring compliance with safety standards. Reliable and focused on delivering high-quality results in fast-paced clinical setting.
Overview
13
13
years of professional experience
Work History
Radiology Technician Assistant
Methodist Hospitals, Southlake Campus
08.2018 - Current
- Contributed to the continuous improvement of facility workflows by participating in team meetings and offering constructive feedback based on direct experience.
- Safeguarded confidential patient information by diligently following HIPAA regulations in record keeping practices.
- Ensured quality control of radiographic images, promptly reporting any issues to the supervising radiologist for immediate resolution.
- Facilitated seamless communication between radiology staff members through timely updates on exam status, findings, or anticipated delays.
- Demonstrated adaptability by cross-training in various imaging modalities, allowing for increased flexibility within the department when staffing shortages occurred.
- Provided excellent customer service at all times to both internal colleagues and external clients such as referring physicians or insurance providers.
- Assisted in training new Radiology Technician Assistants on departmental processes and best practices, promoting consistency in service delivery across the team.
- Expedited report generation for radiologists by inputting relevant patient data into electronic medical records systems accurately and efficiently.
- Communicated test results to physicians and other healthcare professionals.
Medical Assistant
Physicans Ugrent Care
07.2012 - 08.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Education
Bachelor of Science - Human Resources Management
Indiana University, Northwest
Gary, IN 05.2001 -
Skills
Image quality assessment
Patient positioning
Maintaining confidentiality
Quality control procedures
Documentation and reporting
Patient care
Time management
Problem-solving abilities
Timeline
Radiology Technician Assistant
Methodist Hospitals, Southlake Campus
08.2018 - Current
Medical Assistant
Physicans Ugrent Care
07.2012 - 08.2018
Bachelor of Science - Human Resources Management
Indiana University, Northwest
05.2001 -
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