Crystal Rubin
Phoenix,AZ
Summary
Accomplished in spearheading strategic initiatives at Avenue Consultants, I excel in relationship building and strategic planning, driving revenue growth and client base expansion. Leveraged CRM management and effective stakeholder communication to secure a landmark $1.77B project, showcasing a blend of analytical prowess and interpersonal skills.
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings [Number] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Relations/Project Manager
Avenue Consultants
01.2023 - Current
- Managed projects from procurement to commission.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Generated new business with marketing initiatives and strategic plans.
- Kept meticulous client notes and updated account information in company databases.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Business Development Manager, Senior Associate
Michael Baker, International
09.2021 - 03.2023
- Lead successful effort to re-establish relationship with City of Phoenix resulting in selection of On-Call.
- Instrumental in obtaining a teaming partner to win a $5M ADOT I-10 GEC Contract for the transportation group.
- Conduct market research and analysis on applicable service lines, potential clients, and upcoming projects, review findings with leadership team.
- Understand business unit and company strategic direction, and economic trends and conditions to further relate to potential clients.
- Co-created tracking (CRM) system for pursuit and client communication tracking across all service lines. Created pursuit/capture plan and process for project opportunities.
- Lead bi-weekly business development meetings with Group Managers to discuss look-ahead and strategy and resources for pursuits.
Business Development
Sundt Construction
01.2020 - 08.2021
- Re-established relationships amongst the local municipalities resulting in over $120M of work for City of Phoenix and City of Peoria.
- Instrumental in re-establishing relationship with new Valley Metro leadership team and re-building relationship with previous project partner.
- Managed the Business Development functions of the Profit Center and Champions the disciplined execution of the Go/No Go decision process in the Profit Center.
- Responsible for the relationship management activities of the Profit Center both internal and external as well as ensuring that the Profit Center is executing its Pre-Win strategies. Responsible for the accuracy, completeness and use of the Cosential Database and other tools developed by the company to support the business development strategies of the company for their profit center.
Sr. Project Manager
GCI
01.2012 - 01.2020
- Instrumental to company’s growth of two employees to becoming one of the largest PI firms in Arizona.
- Became the Go-To firm for City of Phoenix Streets and Water Services Departments resulting in doubling profits. Key personnel for landing the largest street transportation project for City of Phoenix of $80M and South Mountain Freeway Project for ADOT $1.77B. Served as the Public Relations Manager and Construction Outreach Lead for the largest transportation project in Arizona history. Strategically aligned with the Arizona Department of Transportation (ADOT) to develop proactive project messaging and provide updated, accurate project information.
- Lead the weekly internal communications meetings, provides a status update on deliverables.
- Supervised four additional project team members to ensure high-quality deliverables are provided and deadlines are met. Presented at Homeowner Associations, Village Planning Committees (VPCs) and other community organizations to create a relationship with those who want to stay connected to the South Mountain Freeway Project.
- Coordinated and is responsible for the successful implementation and execution of elected official-appointed community groups.
- Worked closely with the City of Phoenix, ADOT and the General Engineering Consultant (GEC) to communicate project information to local government agencies, school districts, emergency responders, local businesses and the general public.
Education
Bachelor of Arts - Communications
Arizona State University
Tempe, AZ12-2002
Associate of Arts - Communications
Mesa Community College
Mesa, AZ12-2001
High School Diploma -
Chandler High School
Chandler, AZ06-1997
Skills
- Decision-making
- Relationship building and management
- Strategic planning
- Team collaboration
- Goals and performance
- CRM management
- Lead generation
- Vendor management
- Revenue development
- Salesforce management
- CRM platforms
- Market research
- Client consultations
- Stakeholder communication
Accomplishments
- Improved customer satisfaction ratings by [Number]% by [Action taken].
- Presented with the [Award Name] Award for spurring more than [Number]% growth for [Number] consecutive months.
- Increased company revenue by $[Amount] by negotiating [Deal description].
- Supervised team of [Number] staff members.
Certification
International Association for Public Participation (IAP2) Certification
Planning for Effective Public Participation (IAP2) Techniques for Effective Public Participation (IAP2) Microsoft Office, Constant Contact, SharePoint, Staketracker, SMS, InDesign, Publisher and Cosential Project and budget management Web and tech savvy Co-produced and provided on-camera interview with City of Phoenix Council District 7 for Phoenix 2020 Co-produced Public Service Announcement (PSA) with Communications Department
Timeline
Client Relations/Project Manager
Avenue Consultants
01.2023 - Current
Business Development Manager, Senior Associate
Michael Baker, International
09.2021 - 03.2023
Business Development
Sundt Construction
01.2020 - 08.2021
Sr. Project Manager
GCI
01.2012 - 01.2020
Bachelor of Arts - Communications
Arizona State University
Associate of Arts - Communications
Mesa Community College
High School Diploma -
Chandler High School
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