Crystal Ruiz
Duncanville,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative/ Medical Assistant
Methodist Family Health
02.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Administration Clerk
Duncanville Independent School District
08.2023 - 02.2024
- Interacted with parents by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, and overseeing operation of office equipment.
- Maintained filing system and organized student documents for easy retrieval of information.
Claims Representative
Cigna Corporation
04.2022 - 08.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Followed up with customers on unresolved issues.
Patient Coordinator
Vein Clinics of America
11.2020 - 04.2022
- Worked with patients to schedule tests and procedures.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Dental Insurance Coordinator
Barefield Pediatric Dentistry
08.2019 - 11.2020
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
Receptionist
South Texas Dental
04.2016 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Evaluate and audit patient records using Dentrix Dental Software
- Verified patients insurance and informed them of what services were covered.
Education
High School Diploma -
New Beginnings Christian Academy
Dallas, TX06.2019
Skills
- Detail Oriented
- Proficient Microsoft Office Knowledge
- Account Management
- Medical Terminology
- Negotiation
- Problem Solving
- Excellent Verbal and Written Communication
- Organization
- Time Management
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Limited Working
Timeline
Patient Service Representative/ Medical Assistant
Methodist Family Health
02.2024 - Current
Administration Clerk
Duncanville Independent School District
08.2023 - 02.2024
Claims Representative
Cigna Corporation
04.2022 - 08.2023
Patient Coordinator
Vein Clinics of America
11.2020 - 04.2022
Dental Insurance Coordinator
Barefield Pediatric Dentistry
08.2019 - 11.2020
Receptionist
South Texas Dental
04.2016 - 08.2019
High School Diploma -
New Beginnings Christian Academy
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