Crystal Sampson

To secure a remote guest services or reservations position where I can apply my strong communication skills, customer service experience, and commitment to creating memorable guest experience in a virtual environment

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and aproactive approach to meeting customer and organizational goals.

• Customer Service Excellence Assisted 100+clients weekly in resolving complex benefits and care coordinating issues via phone and virtual platforms
• Multichannel Communication Proficient in phone, email, and chat-based support using remote tools like Microsoft Teams Zoom, and web based portals.
• Problem Solving Know for calm, empathetic responses to stressful or time- sensitive customer conversation, ensuring resolution with compassion.
• Digital Competency Skilled in Microsoft Office Suite, electronic case management tools, and digital document handling.
• Time Management Excels in prioritzing tasks in fast paced , high volume remote environment with minimal supervision.
• Improved approval rates for clients applying to benefit programs by providing accurate remote application assistance.
• Maintained 100% confidentiality in sensitive client interactions while adhering to HIPAA and international protocols.
• Earned trust and satisfaction ratings from clients and supervisors due to through friendly support and proactive follow -up.
• Reduced case errors by identifying gaps in clients submission and providing real time corrections during calls.