Crystal Sampson
Hayward,CA
Summary
Adaptability, resilience, and a strong drive for success define a professional who excels in dynamic environments. Proven ability to connect with individuals across diverse backgrounds, coupled with effective communication skills, fosters collaboration and understanding. A solution-focused mindset ensures challenges are addressed with innovative approaches, while a genuine passion for teamwork cultivates harmonious working relationships. Committed to achieving results, dedication to fostering positive interactions enhances both individual and organizational success.
Overview
19
19
years of professional experience
Work History
Community Manager
Bridge Property Management
05.2022 - Current
- Managed the onsite operations for a 397 unit lease up in Jurupa Valley. The community was occupied at 30% in May 2022 reached occupancy goals in February 2023 and was promoted to a 474 unit mid-rise in Hayward.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Evaluated community feedback, making data-driven decisions to continuously improve community management strategy.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
Senior Community Manager
Greystar Property Management
01.2011 - 04.2021
- Won the Sunshine Award and Professionalism Award.
- Manage residents efficiently.
- Maintain 60% renewal retention.
- Complete regular market analysis and rent evaluations for continuous growth.
- Complete all weekly and monthly reporting.
- Conduct weekly owner and asset calls with agenda review.
- Successfully completed 4 lease ups:
- Third party of 108 units in San Marcos.
- Third party of 306 units in Redlands.
- Greystar owned of 173 units in the Pasadena Playhouse District.
- Greystar owned of 201 units in Old Pasadena.
- Mentor to Community Managers within Greystar owned assets.
- Promoted to Senior Community Manager February 2021 - lease up of 300+ units.
- Maintain high Kingsley ratings and build strong positive reviews for the community.
- Experienced with Yardi, Onesite, Ops, L2L and Entrata.
- Actively listened to feedback from community members, addressing concerns promptly while maintaining professional integrity.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Property Manager
Trilar Management Group
06.2010 - 10.2010
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Communicated effectively with owners, residents, and on-site associates.
Assistant Manager
USA Multifamily Management
07.2008 - 04.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Leasing Consultant
FPI Management
11.2006 - 07.2008
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Maintained accurate and up-to-date records of all leasing transactions and tenant communications.
- Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
Leasing Consultant
Certe Group
05.2006 - 11.2006
- Certe Group sold the asset and management was taken over by FPI and converted to affordable housing. I was hired to continue leasing at the asset by FPI Management.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Communicated effectively with owners, residents, and on-site associates.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Education
High school diploma - General Studies
Del Campo High School
Sacramento, CA06.2005
Skills
- Accounts Payable
- Budgeting
- Financial Report Writing
- General Ledger Accounting
- Market Analysis
- Property Leasing
- Property Management
- Yardi
- Lease up success
- Entrata
- Ops
- Accounts Receivable
- Fair Housing Regulations
- Account Reconciliation
- Financial Statement Preparation
- Marketing
- Financial Analysis
- Bank Reconciliation
- Community engagement
- Pricing
- OneSite
- Customer service
- Tenant and eviction laws
- Contract negotiation
- Relationship building
- Conflict handling
- Staff management
Timeline
Community Manager
Bridge Property Management
05.2022 - Current
Senior Community Manager
Greystar Property Management
01.2011 - 04.2021
Property Manager
Trilar Management Group
06.2010 - 10.2010
Assistant Manager
USA Multifamily Management
07.2008 - 04.2010
Leasing Consultant
FPI Management
11.2006 - 07.2008
Leasing Consultant
Certe Group
05.2006 - 11.2006
High school diploma - General Studies
Del Campo High School
Board member with the DHIA
Discuss and implement policies, changes and community engagement that will improve the city where the asset is located.
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